Customer Service Child Care
Resume:
ANGIE ROBINSON
Phoenix, MD *****
***************@*****.***
EDUCATION: VIRGINIA WESTERN COLLEGE, ROANOKE, VA.
HOLLINS UNIVERSITY, ROANOKE, VA
Associate of Arts and the equivalent to a Bachelor of Science 137 credits
Completed 45 hrs. Director Administration, 45 hrs. School Age, 90 hrs Pre School, 45 hrs. Infant/Toddler Per-Service Classes.ADA Basic Health and Safety MSDE approved trainer.
SKILLS Microsoft, business administration and development, customer service oriented, team builder, self motivator, organized, able to multi-task, social media market ing, problem solver, child advocate, vendor relations, budgeting, finance, opera tions.
EMPLOYMENT
August 2021 to The Learning Experience
September 2022 Owings Mills MD
Director—Returned to the center restore operational procedures, responsible for managing the center, recruiting, hiring, enrolling, training, social media and grass roots marketing, event planning, and organizing, budgeting, profit and loss, curriculum implementation, product ordering, maintenance of the center.
September 2019 Kiddie Academy
July 2021 Bel Air MD
Director---Responsible for managing child care facility for children ages 6 weeks to 12 years of age. Facilitate parent involvement and communication. Implemented the MSDE guidelines for EXCELS reaching a level 3. Other responsibilities include hiring, maintaining children and staff files, provide training for staff.Implement NAEYC guidelines for accreditation. Coordinated in house events and family gatherings pre-covid. Organized the summer camp programs each summer. Grew the center from 35-70 in 6 months prior to Covid. The centers current enrollment is 105. Participated in marketing through facebook, instagram, and local businesses.
July 2018 The Learning Experience
to September 2019 Owings Mills MD
Director Responsible for opening a new center including the liscense, hiring, and enrolling. Opened September 17th with 26 children as of April 30th there were 100 enrolled. Additional responsibilities, include accounts receivable, billing, contracts, payroll, marketing, child care scholarship fund, etc. Facilitate parent involvement and communication through daily notices, news letter, internet, and social media.Implement the MSDE guidelines for Excels and child care subsidy.Responsible for marketing for the center including working with the elementary schools, referrals, local events, and social media postings.
May 2016 KINDER-CARE
To Columbia, MD
July 2018 Director Responsible for managing child care facility for children ages 6 weeks to 12 years of age. Facilitate parent involvement and communication through surveys, daily reports, newsletters, and the internet. Implemented the MSDE guidelines for EXCELS. Other responsibilities include hiring, coordinating tuition rates and payments, maintaining children and staff files, provide training for staff. Facilitate parent involvement and coordination with local school systems. Implement the NAEYC guidelines for accreditation as well as successful went through the reaccreditation process. Responsible for all marketing for the center, including contacting local agencies, and businesses to advertise at no charge. Grew the center from 38 children to 85 in a little over a year.
March 2016 ABILITIES NETWORK
To Towson, MD
Present MSDE Trainer- Responsible for providing state approved trainings for centers.
August 2015 TIMONIUM CHILDREN’S CENTER
To Timonium, MD
March 2016 Director - - Responsible for managing child care facility for children ages 6 weeks to 5 years of age. Other responsibilities include, maintaining children and staff files, provide training for staff and parents through myself, local and state organizations. Implemented a state approved curricula with weekly lesson plans which included STEM, Creative Curriculum, and Healthy Beginnings. Facilitate parent involvement and communication through surveys, daily reports, newsletters, and the internet. Implemented the MSDE guidelines for EXCELS including executing the Maryland State Child Care Credential criteria for all staff in the center, writing a parent and employee handbook, ongoing screenings and assessments as well as scheduled parent teacher conferences.
March 2015 LITE BRITE LLC.
To Harford, MD
July 2018 MSDE Trainer- Responsible for providing state approved trainings for centers.
March 2006 PLAY CENTERS INC. /PLAY AND LEARN AT HUNT VALLEY
To Baltimore, MD
June 2015 Director- Responsible for managing child care facility for children ages 6 weeks to 6 years of age. Other responsibilities include coordinating tuition rates, maintaining children and staff files, provide training for staff and parents through Abilities Network. Facilitate parent involvement and coordination with local schools systems. Implemented the MSDE guidelines for accreditation including executing the Maryland State Child Care Credential criteria for all staff in the center. Researched and implemented state approved curriculums for Play and Learn centers for each age group. Created and developed lesson plans that support the curriculum. Applied for and was awarded grants for Title II-A nonpublic schools since 2011 and the Pre-K Expansion Grant for 2014-2015. The center was involved in many state pilot programs such as STEM, Best Beginnings, Asthma and Allergy Child Care Initiative and the “Let’s Move” campaign. MSDE Accredited since August 2010. Hunt Valley was the first Play and Learn to be published with EXCELS while achieving a level 4 rating. Responsible for all marketing for the center, including contacting local schools, agencies, and businesses to advertise our program at no charge. Coordinated opportunities to participate in local and national events such as Race for a Cure, Tot Swap and Creative Kids.
March 2005 CHESNUT GROVE CHILD DEVELOPMENT CENTER- Phoenix, MD.
To March 2006 Responsible for teaching children ages 2-4 in small groups as well as mixed aged settings.
AWARDS AND ACHIEVEMENTS:
President of MSCCA 2015-2017
1st Vice President of MSCCA 2013-2015
Maryland State Child Care Credential Administrator Level 3
Board Member of the Maryland State Child Care Association (MSCCA) 2009, 2010
Secretary for MSCCA- 2011- 2013 Co Chair Bi- Laws Committee 2012, 2013, 2014
Professional Development Committee, MSCCA since 2009, Public Relations Chair 2013, 2014
Member of the Maryland Family Network
Member of The Central Child Care Directors of Baltimore Country 2009 to 2017
Active member of the National Association for the Education Young Children (NAEYC)
Leadership of the year award for Community 91 Girl Scouts of Central Maryland 2009
REFERENCES
Upon request
Contact this candidate