Data Entry Customer Service

Melody Hughes, RHIT

832-***-**** * adrylg@r.postjobfree.com * League City, TX 77573 * www.linkedin.com/in/mhughesrhit PROFESSIONAL SUMMARY

Exceedingly detail oriented multitasker with 8+ years of knowledge and experience in H.I.M. seeking a position as Senior H.I.M. Specialist where my skills and expertise can be fully utilized towards the success of the team and organization. ACCOMPLISHMENTS

20+ years combined experience in customer service, patient care and healthcare.

Accurately process and maintain the integrity of medical records utilizing technological, analytical as well as critical thinking skills.

Successful completion of ICD-10 boot camp at San Jacinto College North.

Physician credentialing experience including successful completion of NAMSS physician credentialing seminar in Orlando, Florida.

Provided H.I.M. support and competency for various International Space Station expeditions as well as years’ 2013 and 2017 Astronaut Selection programs.

EXPERIENCE

KBRWyle ST&E/ NASA/ Johnson Space Center Houston, TX H.I.M. Specialist Mar 2013 – Oct 2013

Organize, maintain and ensure the health information data contained in the electronic medical record of all astronauts

(candidates, active and retired) as well as their dependents, and all AOD (Aircraft Operations Directorate) meets and/or exceeds legal, medical and ethical standards of JSC Clinic’s Flight Medicine Clinic.

Abstraction of all incoming outside provider as well as ‘in-house’ medical consult and imaging study (MRI, ultrasound, radiology, etc.) reports.

Liaison to NASA/JSC flight surgeons, especially NASA’s audiologist, providing H.I.M. support as needed.

Lead Safety Representative for JSC Clinic (OMC and FMC) responsible for oversight of monthly clinic safety inspections as well as annual clinic staff safety reviews and trainings as part of deliverables for HHPC.

Update databases and generate reports for distribution as required, including monthly metrics for myself and other H.I.M. personnel.

Complete release of information requests and perform records retention schedule activities and updates as required by Federal Records Retention schedule and NASA policies and procedures. Kingwood Medical Center Woodlands, TX

H.I.M. Technician Dec 2012 – Mar 2013

Compile, process and maintain patient electronic medical records (and some paper) as well as protect the security of patient medical records (paper and electronic) per HIPAA guidelines and hospital policies and procedures.

Analyze/audit patient medical records and review medical records for completeness to assure compliance rules and regulations.

Update, maintain and process physician suspension roster as required.

Collect and file new birth registrations and data including creating and completing birth certificates for new babies per hospital and state guidelines.

Perform quality review of scanned records for appropriate identification, accuracy and legibility as well as monitor and uphold the integrity of the legal medical record.

Memorial Herman Southeast Houston, TX

Unit Clerk/Patient Care Tech Dec 2008-Dec 2009

Provide administrative and clerical support to the emergency department as well as other routine clerical duties related to patient admission, discharge and administrative matters. Also provide patient care duties and nursing assistance as needed.

Compile statistics and data for reporting purposes and maintain census reports.

Initiate/coordinate patient transfers to other hospitals and other reception duties including managing multiple phone lines, relaying messages, contacting other physicians and healthcare facilities as requested.

Patient transportation, patient first aid, i.e. superficial would cleaning, bandaging and limb casting and splints.

Assemble/disassemble patient records and conduct patient chart completion procedures.

Ensure timely and appropriate patient flow by admitting/transferring/discharging patients in computer system and notifying appropriate personnel.

EDUCATION

Western Governors University

Currently taking online courses in pursuit of a bachelor’s degree in H.I.M. along with the RHIA credential. COLLEGE OF THE MAINLAND Texas City, TX

Associate of Applied Sciences Health Information Management May 2012 COLLEGE OF THE MAINLAND Texas City, TX

Certificate Medical Coding May 2011

SKILLS

Medical records, medical terminology, data entry, Microsoft Office, Outlook, Adobe, EMR software (Cerner, Epic, GE Centricity), PACS, SharePointe, Meditech, Scanning, Zoom, Skype, Dropbox, written and verbal communication, critical thinking, customer service/patient care, teamwork, credentialing, ICD-10, billing, coding, HIPAA, privacy, typing, problem solving, ROI, audit/analysis, interpersonal, self-motivated, work independently, creativity, flexibility CERTIFICATIONS

RHIT (Registered Health Information Technician)

AWARDS & HONORS

Abacus award For being there to count on In honor of outstanding performance

Recognition of Excellence for support of NASA’s 2017 Astronaut Selection Cycle

Recognition for Outstanding support of their mission from the International Space Station crew of Expedition 44/45

PROFESSIONAL MEMBERSHIPS

AHIMA (American Health Information Management Association) July 2012 - Present

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