Customer Service Medical Assistant

Mary Walker

* * * * * l u n k e t t S t r e e t Ho l l y w o o d, F L 3 3 0 2 1

786-***-**** / n e w m a r y 2 0 1 2 @ g m a i l. c o m

PROFILE

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Responsible and organized professional who readily adapts to change, works independently and exceeds expectations; able to juggle multiple priorities and meet tight deadlines without compromising quality

SKILLS

Office Management Requisition/Reports

Records Management MS Word, MS Excel

Clients Database MS PowerPoint

Medical Coding and Billing Typing 35-40 Accurate WPM

EXPERIENCE

Sweet Madame LLC Hollywood, FL (March 2014 to Present)

Owner and Operator; Experience Highlights

Decorate events to the theme of the customer request, Design customized treats for events.

American Health Associates Clinical Laboratory: Davie, FL (March 2007-July 2016, January 2019 to Present) Insurance Coordinator; Experience Highlights:

•A/R reports, billing private insurance, EOB’s appeal correspondence, collections, customer service, insurance follow ups clients billing and un-billing, 1500 HFCA forms, credentialing, etc.

•Communicated effectively with patients, private insurance, Medicare, and Medicaid; Established strong relationships to gain support and effectively achieve results with clients.

•Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service in the billing department.

Passage Health International; Ft. Lauderdale, FL (August 2016 to November 2017) International Claims Specialist; Experience Highlights:

•A/R Report, International Billing to travel and private health insurance companies, EOB’s, Appeals, correspondence, collections, customer service, insurance follow ups, Patient billing and negotiating, etc.

•Communicated effectively with patients, private insurance and travel insurance companies. Established strong relationships to gain support and effectively achieve results from the insurance company.

•Earned excellent marks ion performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed services in the billing department.

Manor Pines Skilled Nursing & Rehabilitation; Wilton Manors, FL (May 2005-March 2006) Resident Accounts Coordinator; Experience Highlights:

•Communicated effectively with patients, private insurance, Medicare, and Medicaid. Established strong relationships to gain support and effectively achieve results with clients.

•Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to provide customer service to the residents and their family. Assist my team of 2 with billing problems UB 92’s

EDUCATION

Broward College; Fort Lauderdale, FL

•Mortgage Brokers Certification Program (2005)

Gold Coast School of Real Estate; Tamarac, FL Certified Real Estate Associate

Texas School of Business; San Antonio, TX

Medical Assistant Certification

REFERENCES UPON REQUEST

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