Associate Customer Data Entry

Diamond L. Adams

Charlotte NC, ***** 980-***-**** adrwia@r.postjobfree.com

OBJECTIVE To strive for success in all aspects of life, including academics, career readiness, and leadership development.

EDUCATION

Strayer University Charlotte, North Carolina May 2023

Bachelor of Arts

Concentration: Criminal Justice

GPA: 3.5

High School or Equivalent Southern Pines, North Carolina June 2014

Diploma

Concentration: State Mandated Curriculum

GPA: 3.6

RELEVANT COURSEWORK & FINAL GRADE

Intro to Criminal Justice: A

Exploring Cultures: A

Intro. To Business: A

Digital world navigation: A

EXPERIENCE

Wells Fargo Charlotte, North Carolina January 2022 - Present

Associate Customer Success Representative

Support customer success and seek ways to improve moderately complex inquiries or issues.

Communicate with customers regarding financial products and services through a variety of channels such as phone, text, chat, and video chat.

Perform satisfaction-boosting responsibilities such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations, regularly receive direction from management, escalate questions and refer more difficult issues to staff.

Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution, interact with experienced representatives on difficult issue.

Be responsible for coaching new hires and less experienced staff, respond to inquiries and issues from customers.

Mecklenburg County Sheriff’s Office Charlotte, North Carolina October 2019 - January 2022

Detention Officer

Wake up offenders, take offenders on medical/ dental/ court trips.

Oversee the chow halls, make rounds through dormitories and yards, assist in medical, run operations, conduct searches of the facility and offenders.

Make bank runs, release offenders, take offenders to their job assignments, watch security cameras, check fence lines, conduct unit counts.

Keep track of offenders entering and exiting the unit, data management, project/ task scheduling.

Provide technical support for co-workers

Sanford Correctional Sanford, North Carolina September 2018 – October 2019

Correctional Officer

Wake up offenders, take offenders on medical/ dental/ court trips.

Oversee the chow hall, make rounds through dormitories and yards, assist in medical, run operations

Conduct searches of the facility and offenders, make bank runs, release offenders, take offenders to their job assignments, watch security cameras.

Check fence lines, conduct unit counts, keep track of offenders entering and exiting the unit, and offender disciplinarians.

Lowes Home Improvement Southern Pines, North Carolina January 2017 – November 2018

Head Cashier/ Supervisor

Greet customers, watch customers and cashiers, deal with customer complaints.

Open/ close store, run registers, do returns, handle internet orders, make money drops, make sure money gets in the safe safely, process telephone sales/ orders.

Take excessive amounts of money out of registers, put money in registers that have a low amount, lock/ unlock expensive products

Stock shelves, unload boxes of products, suggest sales, help customers carry out their visions.

Dispatch delivery drivers, set up delivery dates, assist with loss prevention.

Stand at entrance/exit door to check customer receipts to reduce theft, watch surveillance cameras to identify threats.

Recover attempted stolen items, credit card sales, promote promotions and registering for credit cards.

CERTIFICATIONS & LICENSES

Crisis Intervention Training (2021-Present)

Detention Officer Certificate (2019- Present)

CPR (2019 – 2022)

First Aid Certification (2019- 2022)

OC Pepper Spray (2018- Present)

Correctional Officer Certificate (2018- 2020)

PROFESSIONAL SKILLS

Organizational Skills

Communications (written & verbal)

Microsoft office

Teamwork

Multitasking

Prioritizing

Cash Handling

Microsoft Word

Security

Stocking

Customer Service

Training

Sales Experience

Management Experience

Loss Prevention

Writing Skills

Surveillance

Law Enforcement

Supervising Experience

Leadership

Conflict Management

Computer skills

Data Entry

Crisis Intervention

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