Customer Support Assurance Engineer

Quality Assurance Engineer

*

Julia Prude

Pleasanton, CA

cell: 408-***-****

email: adrv4s@r.postjobfree.com

Objective: Position as Quality Assurance Engineer

Professional Summary:

Software Quality Assurance Engineer with 6 years of experience in testing Web-based clients/server applications. Expertise conduction various tests, such as function, regression, compatibility and acceptance, cross-functional including developing and implementing test plans and test cases. Solid understanding and practical experience of software development life cycle (SDLC) principals and experience working with Agile software development methodologies. Work knowledge of Windows, Linux and Mac OS in client-server environment. Experience in testing web services. Writing and executing test plans. Experience with test case and defect repositories such as Jira and Bugzilla. Able to work under tight deadlines and rapidly changing priorities. Understanding of web technologies such as HTML5, CSS3. Liaise with developers, business analysts, and user representatives in application design and document reviews. Work well in a team as well as independently. Excellent analytical, communication, writing and problem- solving skills. Well organized, and capable to quickly learn new technical skills. Experience of improving the QA process.

Technical Summary:

OS: macOS 10.x; Windows 2K/10;

Testing Tools: Postman, HTML Validator 15.0

Mobile testing: ADB, iOS

Database: MySQL 5.7, SQLite

Bug Tracking: JIRA, Bugzilla, Mantis

Hardware: Linux, Macintosh, IBM PC & Compatibles

Professional Experience:

David`s Bridal San Francisco, CA

Jun 2020 - Present Quality Assurance Engineer

Tested web-based applications on various OS and browsers. Created test cases using Zephyr test management tool. Created and monitored stories, tasks and defects using Jira. Worked with design/development/project management teams to ensure that requirements are accurately implemented. Used Advanced Rest Client tool to test REST APIs. Manual testing across multiple platforms. Regularly presented demos of a new features to customer support group and collaborated with customer support to identify and address customer feedback. Key Accomplishments: Test plan creation. Contributed to maintained and extended existing test cases. Contributed to successful releases of numerous high-quality marketing campaigns.

(Environment: macOS;

Quality Assurance Engineer

2

Testing tools: Chrome Developer tools)

Google LLC, ATAP Mountain View, CA

November 2018- May 2020 Quality Assurance Engineer Developed and testing strategy effort Introduction of integrated sensitive elements and electronics in clothes Google LLC, ATAP Project “Jacquard”. Worked with leadership staff and special committees to set standards. Researched specification information and in-line style to develop quality patterns. Created first patterns and first samples. Responsible for pattern grading and spec sheets. Participated in reviews of the initial business requirements of products' new features. Created test plans and test cases using the Zephyr management tool. Created and monitored stories, tasks, and defects using Jira. Supported releases of new features to production. Key Accomplishments: Investigated and debugged application issues escalated from customer support with 100% success rate.

(Environment: macOS, Jira;

Testing tools: Chrome Developer tools)

Viewdle Inc. Mountain View, CA

February 2016 - October 2018 Quality Assurance Tester Tested art facial recognition technology to create a comprehensive digital index that delivers relevant results at a level of granularity and accuracy. Created test plans and test cases using Zephyr management tool. Created and monitored stories, tasks and defects using Jira. Worked with design/development/project management teams to ensure that requirements are accurately implemented. Manual testing across multiple platforms. Regularly presented demos of a new features to customer support group and collaborated with customer support to identify and address customer feedback.

Key Accomplishments: Investigated and debugged application issues escalated from customer support with 100% success rate, meeting the release deadlines, and assuring good quality software.

(Environment: macOS, Jira;

Testing tools: Chrome Developer tools)

Education:

November 2017 Computer Educational Center San Francisco, CA Advanced Quality Assurance Engineering

May 2010 Kherson National Technical University Kherson, UA Master of Science in Industrial Engineering

References available up on request.

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