Medical Assistant Customer Service

***** ******* ***, ********* ** *****·747-***-****·adru0s@r.postjobfree.com

Michelle Dorantes

Objective

Personable, caring, and motivated Medical Assistant seeking a position in a medical facility that will utilize my hands on training, strong patient care skills and passion for helping others. Skills

Bilingual

First Aid / CPR certified

MA certified

Customer Service

Positive Motivator

Basic Sign Language

MS office

Charting

Time Management

Assisting pts

Ability to work independently

DSP Certification 1&2

Experience

September 2020/July 2022

Blueshield of California

Answering of high volume of calls, assisting members with any questions they had over there coverage, assisting them with claims, taking members payments, refunding members, work on inventory, power points, helping members how to set up there online account

December

2017/August2020

Tarzana Treatment Center Lancaster, Ca

Medical Assistant/Call Center

Answering phone calls

Verifying Patients insurance

Assisted an average of 40 patients per day in medication refills, Referrals, and redirecting calls

● Providing outstanding customer service with positive feedback

● Aiding in non-Spanish speakers

December 2016/May

2019

Molock Residential 1&2 Lancaster, Ca

Caregiver Live-in

In home care for people with disabilities.

Assisted 10 residents with daily needs including personal hygiene, dressing, changing diapers (if needed), and keeping a clean environment.

Assistance with food preparations.

Oversaw residents’ schedules consisting of exercise routines, doctors apt., medication intake, recreational activities, and family visits.

Orchestrated the implementation of 3+ weekly activities including board games Monday, movies, karaoke night, and park rides.

Identification and reporting special incident reports.

Reports to and collaborate with house manager.

Education

June 2023

April 2013

May 2009

Antelope Valley College : Major-ASL

Charter College : Major-Medical Assistant

Dessert Sands Charter High School : High

School Diploma Major-General Education

Lancaster, CA

Lancaster, CA

Lancaster, CA

References

References are available on request.

Contact this candidate