Customer Service Support Specialist

Kristen Onstott

**** ********* ***, ********, ** 80504

Email: adrtyg@r.postjobfree.com Mobile: 303-***-****

Summary

Seeking a challenging and rewarding position that will utilize my management and administrative experience while providing opportunities for career advancement.

PROFESSIONAL EXPERIENCE

Select Physical Therapy – Longmont, CO

Center Support Specialist (CSS) - August 2020- Jan 2022

Lead support for 7 clinic’s front office personnel

Ensuring all PSS tasks are being completed timely (listed below)

Interview and train new PSSs

On call to assist PSSs questions

Review and correct Month End processes for each Clinic

Help in making sure new procedures and guidelines are known and followed

Assist in and remotely when needed

Support Market/Center Managers set up task organization for PSSs and office

Support where need when new clinics open

Patient Service Specialist (PSS) – September 2017-July 2020

Patient Intake

Insurance Verifications and authorizations which includes Commercial, Workers Comp, and Federal plans.

Answering phones, greeting patients, and collecting payments

Responsible for ordering office and medical supplies

Managing office tasks daily both front office and clinicians

Assisting other sister clinics when needed

Scheduling patients

Generating Physical Therapist schedules (PTO, schedule changes, etc.)

Maintaining therapeutic Aquatic pool

Correcting returned claims

Posting daily charges for our billing department

Working daily reports to ensure timely billing

ChiroFit LLC - Barrington, IL

Receptionist - October 2015 to May 2017

Answering phones and greeting patients.

Responsible for scheduling new and existing patients

Processing insurance verification/pre-authorization that included communication with insurance companies along with using Availity web portal, along with workers compensation, Medicare, Medicaid, and personal injury cases.

Handling billing/payments which involves collection of payment from patients as well as preparing and sending invoices to patients and collections.

Responsible for ordering office and medical supplies.

Maintaining office flow between patients, office colleagues and doctors.

Participate with off-site marketing events.

Training front office personnel.

Brunch Café – Huntley, IL

Front Lead – October 2014 – October 2015

Responsible for managing the front of house and the associates daily plan

In charge of booking catering events and making sure they are staffed/prepared in a timely manner

Cash handling.

Shoe Carnival – Algonquin, IL

Shift Manager – May 2014 – October 2014

Key carrying manager in charge of the store’s daily sales goals and tasks.

Consistently updated the stores merchandise displays to accommodate new trends.

Cash handling position with daily opening/closing duties.

OfficeMax – Mount Prospect, IL

Sales Specialist – November 2013 – May 2014

Sales Manager in charge of selling products and services

Responsible for coaching and training associates on sales and services

Carry keys to open or close the store daily

Cash handling experience

JJMaa, Inc. dba Jamba Juice - Algonquin, IL

Assistant General Manager – August 2012 – November 2013

Hired and trained team members

Counted inventory and analyzed variance reports

Processed payroll

Made weekly store schedule

Set-up off-site fundraisers and catering deliveries

Provided exceptional customer service and handled any complaints or incidents

Brunswick Zone XL

Assistant Party Coordinator – July 2009 – August 2012

Scheduled and managed birthday parties

Managed a team of 15-20 Party Heroes

Made employee schedule by forecasting sales and managing labor accordingly

Hosted birthday parties

Set up, took down, and cleaned up each birthday party

Placed and served food orders

EDUCATION

Dundee Crown High School

High School Diploma – 3.1 GPA

Crystal Lake South High School

Transferred to Dundee Crown High School after Junior Year

References available upon request

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