Customer Service Data Entry

Resume of Tobie A Russ

**** *.***** ***** **, Tucson, AZ 85743 Msg Ph# 520-***-****

Email: adrsgj@r.postjobfree.com

OBJECTIVE: Strong desire and personal motivation encouraging me to apply for part-time& temporary Positions Within Customer Service, Administration, HR, Payroll, Project Specialist Eligibility Program Eligibility and bookkeeping/Accounting. Remote work space available.

QUALIFICATIONS:

DES /FAA PSE III State Family Assistance Eligibility Determination, Skilled Documentation and Awarded Top Customer Service Awards received several times,, CISCO systems, Health Application Systems, Payroll Edit and Income Budget Experience, Self Employment Bookkeeping with skill in expense Analyzing experience. Understanding jointed work within agencies and divisions, Accurate Case Customer Service documentation.

Prior Adjudicator at the AZ Unemployment department for almost 3 years, began as New Claims Agent before promoted to Adjudicator within 6 months. . Human Resource Wage Law & Records Compliance Certificates. Years of Community Service, skilled in motivation and direction of volunteers to employees.

Associates Degree/Liberal Arts with Psychology/Math Majors. Employee Manual Development, adherence in Hiring, Performance Reviews, Orientation & Benefits. Excellent Communication skills. Professional written and spoken experience, completed courses in professional written communication; get to the point person.

Administration Experience. Personnel Mgmt, Adherence to Procedure, Positive Problem Solver and good with Streamlining·& Set-Up Capabilities. Possess Office Restructuring Skills . Multi-Tasker, Accurate Attention To Detail, & Follow-Thru. Job Assignment Priorities, Job Skill Compensation Preparation,

Budget Adherence and deep respect for Chain of Command.

EXPERIENCE: April 2012 – Dec.2020 State Arizona/DES Family Administration PSE III

. Nutrition, Cash & Medical Determination timely completions.

. Resolutions determined with changes, verifications, & notice’s to clients.

. Known for quality customer management,kindness & respect for staff & clients.

. Personal pride in attendance,dependability and honesty. True value of the

Written & spoken word and recognize its’ importance when used to help clients

Complete their cases for proper resolution per policy and procedure.

Fall 2009 – March 2013 State of Arizona/DES UI Call Center/HR

* Call Center Best New Claims Processor/CSR for the Az Unemployment Call Center. experience in processing legal procedures, reporting for timeliness. Established adjudications templates for all issues, achieved 93% completion

Monthly top quality adjudicator awards for customer service During final quarter 2008 before transfer to Family Administration Services for Nutrition, Cash Assistance and Medical/ACHHHS approvals.

Temporary Assignment with R&G Foods/Portapit Catering/Federal Rapid Response Co. through Robert Half Accounting Specialists Agency

Instituted Extreme Organizational & Federal Small Business Contract Compliance Demands in H.R. Files,Payroll & Federal Contract Compliance

Streamlined Electronic Time-Sheet Multi Pay-Rates with EXCEL

Improved Multi-State Payroll Rules & Payroll Data Entry thru ADP, Reorganized Bookkeeping Daily Process for Court Requirements and Federal Law for Government Contracts. Establish proper Personnel & records,

Completed Annual, Multi-State Workman Compensation Audit, Initiated OSHA safety classes set-up, Training & Performance Review System Installed. Complete 401k Corporate Audit for Court Requirements

2004 * 2008 Commonwealth Adoptions Int’l. – Supervisor Judith Dakin

Executive Administrative Assistant/HR,Payroll & Accounting, Spsvr: Ms Judith Dakin

All Listed Qualification’s Applied to 5 Out of State Offices + Corp.

oEnsure Licensing Compliance All Offices :Accts. Payable, Bank Stmts,Foreign Wires,

All Listed Qualification’s Applied to 5 Out of State Offices + Corp.

Accts. Payable, Bank Stmts, Foreign Wires, Time Sheets, Payroll, through W2 & #1099 .

Responsibility for Corporate Written Communications

Board Meeting Minutes, Archive File Inventory Set-up & Control

Supervise Staff of 5 Administrative Assistants & HR Team all Offices

Assist in Fund-Raising & Community Projects, International Travel

Completed 5 office closures during 2007 Business Closure

1998- 2004 Bass & Associates PC, Tucson Law Office.

Accounting Dept. Lead Person & Administration Spsvr: Mrs Patricia Bass

Set-Up & Follow Thru Resolution Cash-Receipts Problem Accts.

Client-Audit Preparation & Communication with Courts/Attorneys

Supervised, Trained & Hired Accounting Data-Entry Staff of 5 & Payroll

Accountable for Work Priority, Deposits Large Receipts, Production

EDUCATION: University of Az: Adult Outreach Continuing Education: MS2007/Power Point

Rockhurst University HR & Compliance + Wage & Payroll Tax Law, Business Records, Professional Business Writing

California State University./Long Beach,CA Psychology/Analytical Math

Cerritos College/Cerritos,CA Associates Degree/L. Arts

Berkley High School/Michigan High School Degree

REFERENCES: Professional & Personal Available

Non-Smoker & AZ/DES Finger-Print Card

PAST ACHIEVEMENTS: Past National & State Public Speaking Champion & TRAINER/Contest Supervision, Past President/Treasurer of Local Civic Clubs, Skilled in Merging Public Community Service Organizations, Active Synagogue Choir Member.

POSITIVE THOUGHTS TO STEER BY, QUOTE BY NAPOLEON HILL:

The secret of getting things done is: DO IT NOW!

This key to success is dependent immediately on follow through with desirable action.

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