Front Desk Customer Service
Resume:
Rebecca K. McGarrahan Administrative Specialist
Previous Relevant Experience
Front Desk Receptionist - SAS (business analytics so ware company) 2018 - 2018
Managed all tactical & administrative functions for an o ce of 50+ team members.
● Oversaw administrative functions of the o ce (e.g., serviced internal machines, stocked supplies, managed o ce catering events.)
● Troubleshot employees’ technical pain points (e.g., corrected printer issues, ensured stable laptop/projector connection, prepped conference rooms for business meetings.)
● Sta ed front desk: greeted company visitors, answered their questions, answered phone calls & transferred to relevant pa ies.
Administrative Clerk & Inventory Manager - Qualcomm Inc. 2008 - 2015
Managed all administrative needs for a building of 300+ employees, suppo ing engineers, legal, IT, & architects.
● Monitored & purchased all building supplies (e.g., stationary, toner) by coordinating with 3P suppliers, saving a minimum of $2,000 per weekly order.
● Triaged incoming calls & building visitors, directing calls to relevant stakeholders, & badging in visitors to ensure building security.
● Oversaw building maintenance (e.g., repairs, painting, ceiling panel replacement) & associated building-wide communications.
● Coordinated service tickets using the Cisco FMC system, Salesforce, & SharePoint.
● Tracked & delivered incoming mail & packages daily using Bear Tracks handheld device.
● Sta ed community events (e.g., Red Cross blood drive, Marine Corps toy drive.)
● Managed additional buildings on an as-needed basis. Customer Service Representative - Geico Direct
2006 - 2007
Led customer satisfaction measurement e o s.
● Placed dozens of daily outbound phone calls to customers regarding their insurance claims, cataloguing their complaints & positive feedback.
● Pursued customer leads & followed up with previous customers to understand their rationale for switching providers.
Other Experience
Security Guard - Platinum Security (previously Intercon Security) 2019 - Present
Stationed at the DMV, I am responsible for ensuring the safety & security of sta & depa ment premises. Among other duties, I assist DMV sta in opening & closing the o ce, & troubleshooting the central kiosk for tag renewal & vehicle registration.
Front Desk Clerk & Security O cer - Private Security 2017- 2018
In this role I controlled access to the company a er hours, ensuring building security & asset protection. I also triaged incoming calls, documented stock (entering this information into the company database), escalated maintenance issues, & catalogued customer complaints. adrs57@r.postjobfree.com
Education
Grossmont College
General Education & Liberal A s (in
progress) 2016
Santana High School
High School Diploma
Skills
O ce Skills
Executive & Administrative Suppo
Telephone & Front Desk Reception
Customer Service
Database & Records Management
Repo s & Spreadsheets
Complaint Handling
Technical Skills
MS O ce (Word, Excel &
PowerPoint)
SharePoint
Typing – 35 WPM
Ce i cations
Project Management Ce i cate -
San Diego City College 2017
Identifying & Managing Customer
Expectations Ce i cate - Skillso
via Qualcomm 2015
Recognition
Qualcomm Qualstar - Quality
Customer Service 2015
Interests
Healthy Eating
Low-Impact Exercise
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