Computer Technician Active Directory

Gabriel Rodriguez

IT Helpdesk Support Freelance Computer Technician

Brooklyn, NY 347-***-**** adrmeq@r.postjobfree.com

Skills

Hardware/Software:

●Expert in Computer Imaging

●Expert in computer assembly and disassembly

●Proficient in Windows and Mac OS navigation

●Proficient in Microsoft Office; including Professional Training in Excel, PowerPoint, and Word

Language: Bilingual; Spoken Spanish

Experience

Tekscape IT Field Technician September 2021-March 2022

●Deployed to at least 4 client sites daily such as all Charter schools, Kampack, CBS, and Delmarva as needed

to solve client issues

●Provided onsite scheduled support coverage as needed for clients to assist with complex problems

●Assigned ad-hoc and temporary onsite support coverage tickets for expeditious resolution of problems

●Provide end-user account and endpoint troubleshooting as well as support to bring holistic assistance

●Supplied peripheral device support for end-user support to fix hardware-based matters

●Experience with the ConnectWise ticket system to track ticket closure and time spent on tickets

●Replaced hardware on computers and servers such as motherboards, hard drives, RAM, and processors to restore system functionality

●Provided troubleshooting for Cisco equipment such as servers, VoIP phones, and Meraki routers to identify and resolve device-specific issues

●Leveraged Microsoft Active Directory to reset passwords, create and disable accounts as well as create and remove groups

●Racked equipment (servers, switches, routers, firewalls) and remove patch panels while ensuring secure and accessible storage

Memorial Sloan Kettering Cancer Center IT Helpdesk Support Technician March 2020-April 2021

●Identified, troubleshooted, and resolved user system issues such as with Microsoft Office365, Outlook, Teams, Skype, Cisco Jabber, ServiceNow tickets, as well asinternal company websites or record management systems

●Answered more than 150 calls and created, worked on, or closed 80 ServiceNow tickets daily to redirect clients or escalate issues to appropriate internal departments, answer common questions, and resolve problems

●Leveraged Microsoft Active Directory to add users to a specific group and team

●Utilized Microsoft Remote Desktop Connection to install or remove software and fix corrupted files and programs

●Documented, reviewed, and improved upon existing or new procedures and workflows

Amazon IT Support Engineer New York, New York August 2019-February 2020

●Managed an inventory of over 500 computers to comply with auditing standards and maintain the easy transfer of borrowed and returned laptops

●Successfully completed an Asset Management Project to help Support Engineers identify readily available client laptops

●Imaged 100 computers to provide adequately operating equipment to employees or clients

●Used the disk partition and disk management tools on Windows and Mac computers to format storage drives and create operable partitions

●Assisted IT Manager in creating and executing an Asset Management, Standard Operating Procedure

●Procured peripherals and laptops to successfully deploy to over 2,000 Amazon client

●Assisted in end-of-life device processes across multiple Amazon sites

●On-boarded an IT Apprentice and successfully trained them in critical day-to-day tasks

Computer Technician Freelance July 2015- Present

●Performed troubleshooting on hardware or error messages to service several customers

●Managed multiple software installations to ensure a smooth operating process

●Reconfigured hardware to improve PC performance

Education

ENY School of Transit Technology High School Diploma

BMCC Advanced Learning A+ Course Passed

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