Customer Service Production Team

MM

MARK MCCLAIN

adrlhl@r.postjobfree.com 408-***-**** San Jose, CA 95127

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive aĴitude will make a difference.

Hardworking and reliable with strong ability in all aspects of drywall and metal Framing. Offering, 32 years experience. OSHA 10, CPR certified Highly organized, proactive and punctual with team-oriented mentality. Planning

People skills

Time management

Relationship building

Decision-making

Supervision

Working collaboratively

Troubleshooting

Team building

Teambuilding

PPE use

Organization

Conflict resolution

MS Office

Problem resolution

Basic math

Critical thinking

Leadership

Work ethic

Green Wall Tech Fremont, CA

Supertindent

10/2017 - Current

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

Motivated and encouraged team members to communicate more openly and constructively with each other.

Exceeded customer satisfaction by finding creative solutions to problems. Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Prioritized and organized tasks to efficiently accomplish service goals. Recognized by management for providing exceptional customer service. Summary

Skills

Experience

Kept team on track by assigning and supervising their activities and giving constructive feedback.

Defined strategies and created a plan to achieve ambitious operational objectives.

Performed site evaluations, customer surveys and team audits. Created new programs that resulted in increasing productivity and customer satisfaction.

McClain Brothers Drywall Inc. San Jose,

CA

CEO

07/1992 - 09/2017

Oversaw budgetary and financial activities and implemented strategies to grow business and profits.

Led organization by establishing business direction and actualizing operational plans to meet goals.

Cultivated successful business culture focused on performance optimization and goal aĴainment.

Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions. Analyzed and determined courses of action to align operations and revenue performance with organizational goals.

Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights. Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

Established and oversaw strategic business actions and streamlined operations.

Engaged operations team to assess current operations and contribute to strategic revitalization for expansion into new market. Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.

Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.

Revitalized business plans and realigned company objectives to increase overall profits.

Engaged in risk management by reviewing proposed actions and employee conduct and assessing for potential liability. Minimized staff turnover through appropriate selection, orientation, training, staff education and development.

Bob R McClain & Sons San Jose, CA

Foreman

11/1988 - 07/1992

Viewed and checked job equipment to determine maintenance requirements.

Checked project details to verify job site materials and equipment. Monitored job site parts and equipment.

Diagnosed and corrected equipment and machinery malfunctions. Estimated time, employee expenses and material costs for projects. Balanced inventory to support budget and project goals. Prepared and planned worksites to help jobs run smoothly. Delegated duties to employees based on skillset.

Increased productivity by improving employee morale and cross- functional communications.

Directed initial estimate and final quality check and delivery. Reported project progress, site problems and labor status to supervisors. Kept production team moving forward for progress in daily site operations.

Recorded job supplies, parts, equipment and employee hours. Created work crew schedules and delegated assignments. Obtained specifications and directed work for construction crews. My Pleasant High San Jose, CA

High School Diploma

09/1988

Education and Training

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