Customer Service Resources Manager

INNOCENT NNADI

****-**** ******** ****** ****, M*L1C4, Toronto, ON

647-***-**** email: adrl5l@r.postjobfree.com

Objective: To obtain a position as Personal Support Worker (PSW) in your company HIGHLIGHTS OF MY SKILLS AS A PERSONAL SUPPORT WORKER

• 540 in-class PSW training at Yorkdale ATC in line with Ministry PSW Standard

• 175 clinical hours working with Dementia residents at a Long Term Care facility

• 140 hours working with Autism and ADHD students in my community placement

• Proven record in high-quality customer service

• Patience and empathy

• Multi-tasking and resilience to work in a high-paced environment

• Ability to work effectively with all levels of staff, transdisciplinary teams, residents, and their families

• Promote residents’ dignity, respect, independence, comfort, mobility, and safety

• Knowledge of specific ongoing conditions affecting physical abilities such as Dementia, Alzheimer’s, Diabetes, Multiple Sclerosis

• Exceptional interpersonal, organizational, and communication skills

• Excellent judgment and tact combined with strong problem-solving/analytical skills when addressing multicultural issues

• Computer knowledge: Point of Care (POC), Microsoft Office suites

• High proficiency in the English Language

• BSc. (Hons) Finance; MBA; PSW Training at Yorkdale ALC (Best Graduating Student with the highest average score)

• A Canadian Citizen

WORK EXPERIENCE

PSW (on Community placement) May 2022 to date

Westmount JSS, Toronto

• Assist to control difficult behaviors and emotional outbursts of autistic children

• Assist the class teacher to redirect children with autism to do their class work

• Assist the Youth Child Worker to manage autistic children during outdoors activities

• Use interactive activities to manage children with ADHD and OCD

• Advocate for the health of the autistic children who cannot express themselves

• Use Applied Behaviour Analysis (ABA) and Intensive Behaviour Intervention (IBI) to manage autistic children exhibiting difficult behaviors

• Manage children with ADHA in the sensory room to calm them down PSW (on clinical placement) April 2022 to May 2022 Weston Terrace, Sienna (Room 4A)

2005 Lawrence Avenue West, Toronto

• Assisted residents with ADLs - personal hygiene, bathing, dressing, grooming, toileting, etc. Provided general care for bedridden residents, such as positioning, assisting with elimination, skincare, delivering food, and feeding.

• Assisted residents in the daily exercise program and use of rehabilitative equipment such as wheelchairs, walkers, canes, etc.

• Assisted residents/clients with ambulation and transferring using wheelchairs. Transfer residents to and from the dining area.

• Changed linen, made beds, and sorted and bag soiled linen. Stocked linen cart with clean supplies daily. Sorted personal laundry of residents/clients upon delivery and placed in drawers and closets

• Checked residents’ diet for prescribed consistency, fed or assisted with adaptive eating devices, and provide hygienically and mouth care for the meal. Collected and cleaned dentures as required.

• Delivered beverages and snacks to residents. Loaded, unloaded, and cleaned cart.

• Demonstrated safety in repositioning clients in bed/cha

• Observed and reported on residents’ emotional and physical condition. Communicated general progress of residents including sudden changes

• Maintained the cleanliness and neatness of the resident living area and the work unit, e.g. TV and activity rooms

• Cleaned, sanitized, and distributed personal care items such as brushes, combs, and nursing supplies. Rinsed whirlpool tubs.

• Monitored resident safety in accordance with the care plan and reported incidents to my preceptor, such as disruptive behavior, and security problems.

• Effectively communicated with residents, team members, and residents’ families

• Observed and reported changes in resident’s conditions to my Supervisor

• Reported any hazardous objects found in the residents’ room

• Respond to call bells and access appropriate person to meet resident needs

• Responded to residents’ behavioral needs through effective non-violent crisis intervention and safe management

• Adhered to company policies regarding quality assurance, fire safety, and standard precautions

• Assisted residents with elimination, perineal, and bowel care

• Assisted residents during feeding routines, cues while encouraging independence

• Assisted residents in ambulation, mobility, transfers, and light housekeeping duties

• Assisted residents with household management, such as vacuuming/dusting, bathroom, changing bedding/making beds, doing dishes, garbage disposal, and laundry

• Promoted residents’ physical, mental, and emotional well-being through discussion, comforting, and respecting their privacy and preferences

• Effectively managed residents’ incontinence

• Documented the resident’s activities of daily living on point of care (POC) Salesperson and Broker (independent) August 2019 to date Real City Realty Inc

Brampton

• Facilitate, negotiate, and manage real estate transactions for clients

• Hold open houses and market property for clients

• Deliver effective and positive sales presentations

• Generate listings for sales and rental properties through cold calls and referrals

• Communicate with clients to understand their property needs and preferences

• Present purchase offers to sellers, guide clients from beginning to end of the home buying process to choose the right property

Branch Manager 1993 to 2008

New World Merchant Bank, Centrepoint Bank, Unity Bank (various branches) Nigeria

• Successfully managed bank branches and surpassed monthly targets given by management on deposits, credit facilities, and profits

• Processed and approved temporary overdrafts (TODs), processed high-level loans for Area Office and Head office approval

• Marketed bank products, developed banking relationships with clients, and grew the bank’s clientele base

• Developed and operated yearly branch budgets

• Supervised projects financed by the bank to ensure repayment

• Supervised the preparation of monthly returns to Head office and Central Bank

• Supervised branch staff and motivated them for high-level customer service COURSES AND EDUCATIONAL QUALIFICATIONS

Food Handling Training & Certification April 2022

Gentle Persuasive Approach (GPA) Training April 2022 Standard First Aid & CPR BLS with AED certification (by Sage Vital Signs) Feb. 2022 Dementia Care Training & U-First by Alzheimer Society, Toronto ON April 2022 Worker Health and Safety Awareness in 4 Steps March 2022 CT-Workplace Hazardous Materials Information System (WHMIS) March 2022 PSW Training & Certification at Yorkdale Adult Learning Centre, Toronto June 2022 BSc (Hons) Finance; MBA degrees; PMP; Ontario Salesperson & Broker’s education & license

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