Customer Service General Manager

Sara Merchant

**** ***** **** ******, **

501-***-**** adrfln@r.postjobfree.com

Objective

To obtain a position where I may utilize my leadership skills, my organizational abilities, and advance my career in a field I am eager to be involved in and contribute to company growth and profitability.

Skills

oSuperior time management and organizational skills

o Excellent interpersonal communication and works well as part of a team with ability to take direction well

oDriven, intelligent, motivated, and dedicated employee who will always give full effort to any assigned duty

oExceptional problem solving skills and persistent in advancing as a person and in this career

oTypes 60 words per minute

Experience

Hideaway Pizza

Benton

Salary General Manager in charge of management and staff

Organizing meeting of all staff

Recruiting

Orientation, Hiring, and termination

Keeping budgets given in line with company standards

Handling Human Resources when needed with staff

Handling Accounting

Handling vendors for staff to ensure product is quality

Hiring staffing needs

Guest relations

Opening Stores

Handling Covid guidelines

Budgets and profit growth

Making spreadsheets when needed for paperwork

Ideal organizational skills

Pay roll

Labor regulations met

Overseeing marketing

Coaching and trained staff to standard of company

Keeping administrative duties completed and up to date

Black Bear Diner

North Little Rock Nov 2018 – Jan 2020

Salary General Manager

Organizing meeting and roll out menu’s due to company standards

Opening the first one in the state with high volumes

Part of opening team

Schedules

Monthly meetings with staff and management

Can handle high volume working environments

R and M

Invoicing

Inventory

Staff coaching and training

Developing staff into management roles.

P.F. Chang’s

Little Rock, Arkansas May 2016- Nov 2018

oSalary Operating Partner who supervises all team and manager members.

oOrganizing National rollout’s and manager meetings

oReaching number 1 in the company for hospitality for our Service team

oOverseeing payroll and keeping up with labor laws

oConducting inventory, keeping up with invoicing and all ordering front and back of house

oOverseeing Human Resource situations.

oOverseeing Marketing for our local area’s

oOverseeing Catering and opportunism doing so.

Ruby Tuesday’s April 2012–May 2016

Bryant, Arkansas

oSalary manager/ Assistant General Manager who supervised wait and cook staff with strong leadership and a positive attitude

oOrganized team member schedules and maintained manager calendar of company meetings and product shipments

oMaintained business and employee records

oManaged guest services and handled any customer-related issues

Applebee’s Aug 2007–Dec 2011

Benton, Arkansas

oMulti-service employee who would serve, bartend, host, or prepare food when assigned, Corporate opening crew.

oTeam leader in charge of organizing work functions and teambuilding exercises

oHandled money, friendly customer service, and positive leader for co-workers

Education

Lakeside High School Graduate May 2006

Hot Springs, Arkansas

GPA: 3.58

Computer Skills

Microsoft Word Microsoft Excel Microsoft Outlook Hot Schedules

Adobe Acrobat PAC reports People Matter Portal

Microsoft Office P & L Profit and Loss Budgets

Injury Claims Unemployment Claims Pay roll

References

Zack Butcher

Professional- General Manager

Chilis Phone- 501-***-****

Micheal Ellars

Personal

Hollywood Feed Phone- 501-***-****

Megan Wikle

Professional- Assistant Manager

Ruby Tuesday Phone- 1-704-***-****

Contact this candidate