Customer Service Waitress

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

JEMMY POCHE

■ Lawrenceville, United States 30044 ■ 267-***-**** ■ adr9l5@r.postjobfree.com ■ Dedicated Bottle Service Waitress and dancer well-versed in interacting with customers and taking orders, providing bills and collecting payments and clearing and cleaning tables. Energetic and vivacious individual with over 10 years of experience serving food items and alcoholic beverages to nightclub and bar patrons. In-depth knowledge of wine, beer and liquor brands and cocktail recipes.

• Item promotion

• Order accuracy

• Cash Handling

• Table reservation Arrangements

• Hospitality service expertise

• Accurate money handling

• Sales expertise

• Bar terminology

• Upselling techniques

• High-Volume Dining

• Customer service expert

• Multitasking Abilities

• Decision-Making

• Planning and Coordination

BOTTLE SERVICE WAITRESS AND DANCER 05/2019 to 08/2022 Euphoria Night Club, Philadelphia, PA

Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.

•

• Collected orders and relayed them to bartenders quickly and accurately. Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic after hours club

•

Strategically timed check-ins with customers to take orders and confirm satisfaction after bottle delivery, taking action to correct any problems.

•

BOTTLE SERVICE WAITRESS AND DANCER 02/2015 to 10/2019 Trompeta Bar & Grill, Philadelphia, PA

• Explained daily specials and beverage promotions to exceed daily sales goals.

• Built solid rapport with many frequent patrons to cultivate guest loyalty. Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.

•

• Served alcoholic and non-alcoholic beverages in bar environment. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

•

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

•

WAITRESS 08/2010 to 11/2012

Jet Set, Reading, PA

• Served alcoholic and non-alcoholic beverages in bar environment. EDUCATION

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

•

• Processed orders and sent to kitchen employees for preparation. Printed dining checks with total due, collected payment and offered receipts to complete transactions.

•

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

•

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

•

• Increased sales significantly by upselling higher-end products to customers. High School Diploma

Liceo Manuel Antonio Patin Maceo - Santo Domingo

Contact this candidate