Customer service

Shaniqua Noelle Cocks

*** ******** ******, *** **, New York, NY 10025

Home: 646-***-**** Mobile: 646-***-****

adr448@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS:

Medical Assistant, Medical Recordkeeping, Medical Insurance Billing and Coding, Computer Proficiency, Extraordinary Customer Service Skills, Microsoft Office suite

CERTIFICATIONS/LICENSES:

Kaplan Financial, 2011, LICENSED HEALTH/ACCIDENT INSURANCE

EDUCATION:

Marymount College of Fordham University, 2000-2002, studied Biology, Chemistry, Organic Chemistry, Computer Science

EXPERIENCE:

Self Employed Summer 1999 – Present

PRIVATE ACADEMIC TUTOR

Offered academic & homeschooling services to elementary/high school students who struggle in Science, Math, Language Arts, History and Spanish

Worked one on one with students/parents in order for them to utilize resources to boost academic performance

Produced customized exams to strengthen levels of problem solving and analytical skills

Aegis Communications LLC August 2011 – February 2014

TELESALES HEALTH INSURANCE AGENT / SUBJECT MATTER EXPERT

Reviewed enrollment applications for completeness and performed an initial review of eligibility for Medicaid/LIS recipients & Medicare recipients

Provided thorough customer service for the United Health Care Medicare Advantage campaign and Dual completes

Coordinated input from various sources that supported the enrollment, reconciliation and billing functions.

Managed heavy inbound/outbound calling with programs: CITRIX, GPS, and VCC /AVAYA phone systems

Helped train new recruits about Medicare topics, NY state Medicaid compliance, regulations & computer systems

Maintained extensive knowledge of Insurance guide lines, Medicare/Medicaid Enrollment Periods, NY State Medicaid and CMS Plan Communications Guide

Updated member records with changes relating to their enrollment which may include: Low Income Subsidy (LIS) updates, Medicaid updates, demographic updates, and effective/disenrollment changes.

COM Force Staffing May 2004 – April 2006

MEDICAL ADMINISTRATIVE ASSISTANT & FRONT DESK RECEPTIONIST

Handled medical insurance billing and coding

Performed electrocardiograms

Scheduled appointments using Medical Manager software

Verified insurance, co-pays, referrals, recertification and procedures

Coordinated client and interoffice files and paperwork

Managed multi-line phone system

Primary Care Physicians June 2003 – April 2004

MEDICAL ASSISTANT & FRONT DESK SECRETARY

Educated clients about insurance information and options

Provided a patient satisfaction-oriented environment

Handled Medical billing and coding utilizing MEDISOFT

Stocked medical and pharmaceutical supplies

Sterilized surgical equipment

Coordinated computerized patient files

Handled internet research on medical breakthroughs

Performed and hooked up PFT exams, holter monitors, glucometry readings, vital signs and EKGs

Met and greeted clients

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