Debt Collector Customer Service
Resume:
Alma Feria
Unit *
Phoenix, AZ 85015
adqvu5@r.postjobfree.com
Professional Summary:
** ***** ************ ********** ******** working in Debt Collection and Customer Services
Over 25 years professional experienced managing over 100 outbound calls daily regarding delinquent accounts and collections reconciliation thereof
Facilitated payment and collections via credit cards or check over outbound phone calls
Discussed soft debt reconciliation practices with customers and built report to successfully schedule payment plans Fluently bilingual in both Spanish and English.
Professional Experience:
Albertson's customer service
April/ 2020 to February/2022
●Taking inbound calls. From club card holder that did not get discount.
●Adding credentials to new card holder.
●Document complaints from customers.
(Public Partnerships) Payroll Dep. 12/3/2018- 11/27/2019
●Take incoming calls from Employees and consumers
●Looking to see if employee got paid from consumer Budget.
●Looking up Aetna, Amerigroup, Florida Community Care.
●Retesting, denying, approving, time sheets for employees
● Resolve issues without having to escalate to supervisor.
●Update notes in system
●Open tickets. Depending on issue
Geico (Adecco Staffing) Five week assignment. Part time
●Making outbound call and inbound calls.
● settlement fund.
● Calling on subrogation claims to potential customers
●Making sure client had insurance.
●When involved in accidents with other vehicles.
●Collections on unpaid past due amounts. Put client on payment plan.
●Taking payment over the phone.
●With ACH, VISA, MASTERCARD.
Humana 04/2017-11/2018
Customer Care Specialist
●Provided detailed data entry for Open Enrollment candidates
●Managed inbound calls averaging 100 a day regarding Care Coordination
●Navigated dual monitors to accurately enter client information
●Provided members with prior authorization on medications
●Assisted pharmacist with filling prescriptions
●Entering ICD-10 codes in ARGUS
Aramark 10/2016-11/2017
Customer Service Representative
●Managed flow of inbound calls of over 100 received daily facilitating delinquent accounts
●Accurately processed payments over the phone and providing confirmation documentation
●Ordered and processed care packages for clients
●Assisted loved ones with status of packages that have been purchased
Allied International Credit 10/2014-10/2016
Soft Collections
●Collecting overdue payments via outbound phone calls to balance customer accounts
●Processing payments through Credit Cards or Checks bringing accounts to date
●Called customers to inquire about overdue payments averaging 50-100 account daily
●Build positive and professional rapport with customer to collect debt owed and develop relationship for further collections
●Provided detailed payment plans and worked with customers to both pay debt but also make it affordable to do so
●Providing phone number to client care for further assistance
Emerald Systems 07/2012-04/2014
Debt Collector
●Set up payment plans from checking accounts and sent late notices accordingly
●Processing delinquent payments through Credit Cards or Checks
●Input personal and confidential information into database regarding customer accounts, past due statement and payment plans
●Communicated with debtor to accurately track collections
●Managed debtors and completed collections owed before it got reported to the Credit Bureau
Education:
Bell High School
High school Diploma
Certifications:
Certificate in Business Management
General Course study in Business Operation Management
Certificate of completion for ADOT in payroll
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