Marketing Executive Customer Service

HIGHLIGHTS OF QUALIFICATIONS

Fluent in English, Hindi, Urdu, and basic knowledge of Arabic

Experienced in providing outstanding customer service

Proficient with Microsoft Office and CRM softwares

Demonstrated strong interpersonal, organizational, and communication skills

Experienced working in sales roles, hospitals and retirement residences

Demonstrated the ability to work effectively with all levels of staff, clients, patients, and their family members

Proficient in remaining calm and efficient during emergency and non-emergency situations

Possess a very flexible schedule to meet the needs of the position

Willing to learn new skills and attend training sessions when necessary

RELEVANT EDUCATIONAL EXPERIENCE

Social Media United November 2021-December 2021

Social Media Marketing

Closer Academy May 2021-June 2021

Closer Theory Certification

Phone Sales Certification

Exercising Leadership-Foundational Principles

Harvard University June 2020-January 2021

Personal Support Worker Certificate September 2012-April 2013

Centennial College, Toronto, ON

RELEVANT PROFESSIONAL EXPERIENCE

Sales and Marketing Executive

ECom Logistics November 2021-Current

Updated and maintained Sales CRM software

Converted warm leads into clients using a sales cycle

Built and maintained positive client relationships

Was a reliable source of communication for all Sales and Marketing team members

Coordinated in person and video conference meetings

Suggested and implemented various outreach strategies to acquire new clients

Created solutions on how to solve outstanding issues within the company

Created and sent mass e-mail marketing campaigns using MailChimp

Attended daily meetings

Associate Director

Limelight Media, San Diego, California June 2021-November 2021

Held academy students accountable for completing certifications in a timely and efficient manner

Scheduled students for closer certification drills

Met and exceeded weekly targets for the number of students graduating the academy each week

Held phone sales drills for the academy students

Assisted with administrative emails and student inquiries

Assisted the management team with student placement

Built positive relationships with academy staff and students

Patient Service Partner

Southlake Regional Health Centre, Newmarket, ON April 2019-June 2021

Assisted patients to perform daily living activities such as feeding, bathing, and toileting

Provided physical assistance to patients by assisting with lifts and transfers

Answered patient call bells to determine and meet the patients’ needs

Emptied, measured, and reported ostomy and Foley catheter drainage while also disposing content appropriately

Demonstrated thorough understanding of infection prevention and control practices by wearing personal protective equipment and performing hand hygiene

Positioned patients in their beds accordingly in order to prevent decubitus ulcers

Assisted with meal tray set-up, feeding patients, and documenting patient food intake

Assisted in handling medical emergencies in critical incidents appropriately while remaining calm and comforting the patient

Completed patient documentation and reported and changes in the patient’s overall health

Built a positive rapport with patients and their family members in a friendly and professional manner

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