Customer Service / Sales Representative

Expertise

Budget Forecasting Team Leadership Plan Implementation Presentation Development

Business Analysis Budget Planning Documentation Customer Service and Relations

Microsoft Office Programs Visio

Professional Experience

Dell EMC Technologies – Nashville, TN – November 2018 – August 2020

Inside Sales Account Manager

Responsible for selling innovative products by building client relationships through meetings, telephone and email conversations. Ensure that every customer interaction is personalized and exceptional

•Work to gain new accounts and identify new opportunities in the territory

•Manage a high number of accounts (254) in the Medium Business sector

•Assist outside sales team to gain new lines of business and grow existing opportunities

•Understand product/service offerings for the client’s current and future needs

•Effectively articulate the value proposition associated with the products and services while managing pipeline and revenue goals

SnapWorx – Franklin, TN – November 2017 – October 2018

Frontline Platform Analyst

Coordinate the overall system administration, execute the day-to-day configuration support, maintenance, training, and improvement of the core platforms and related systems

•Meet with business unit sponsors and end users to gather project requirements and recommend appropriate solutions

•Provide set-up and configuration of platform applications

•Execute solution design activities such as data mapping, object modeling, page layout design, and rule logic definition

•Maintain all organization-wide platform settings (including hierarchies, profiles, permission sets, user credentials, and naming conventions)

•Provide initial and ongoing training and support to business unit end users

•Ensure platform data integrity by analyzing and monitoring system data and data threshold limits

•Analyze platform performance and take action to mitigate deficiencies

•Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, and coordinating resources in a timely manner to demonstrate respect for others

MedHost, Inc. – Nashville, TN – August 2016 – October 2017

Customer Support Analyst

Assist with customer IT issues in a fast-paced team environment by exhibiting great analytical, critical thinking, and customer service skills

•Provide professional phone and email support to customers for MedHost modules

•Research and resolve open client issues

•Develop working relationships with cross-functional partners to help alleviate client issues

•Assist with creating and implementing processes and procedures

•Track and manage drug formularies to ensure accuracy and currency

•Effectively manage IT backlog to assist in meeting departmental goals

•Deployment of software to meet the business needs of partners

•Provide entry level training of SQL (Sequel)

SMX Staff Management – Lebanon, TN – January 2015 – July 2016

Supervisor

Provide advanced administrative support and organize daily operations while balancing the demands of a fast-paced, dynamic work environment

•Manage and support 50+ staff members

•Meet time-sensitive deadlines while properly handling critical/confidential information

•Manage projects and conduct research

•Assist in oversight of daily operations, strategic planning, and budget

•High degree of accuracy and confidentiality

•Demonstrate excellent written/verbal communication skills and professionalism

Nissan North America – Smyrna, TN – February 2013 – January 2015

Regional Trainer/Auto Technician

Provide extensive hands-on experience and training in manufacturing auto parts to produce automobiles on a fast-paced assembly line

•Provide training and continuing education on ways to improve SQCT

•Provide guidance and support to supervisory work group

•Ensure all production and quality standards are being achieved and maintained

•Supervise operational functionality as operations dictates

•Assemble parts of manufactured products to form sections or finished products

•Work as part of a team at a workstation along an assembly line, completing a designated section of the product before moving it to the next station

•Work with air and/or battery power tools and hand tools

•Work as a member of assembly, paint, and other groups when assigned to different stations as production needs require

•Provide training to new staff on processes and procedures

Service Source – Nashville, TN – July 2012 – February 2013

Customer Service/Sales Representative

Customer service and sales expert who identifies customer needs and delivers effective solutions to problems while providing high-quality customer care

•Provide accurate monthly and quarterly sales forecasting and budget reporting

•Effectively partner and build relationships with external clients within 150-200 accounts, quarterly

•Assist in creating, promoting, and executing a variety of marketing plans

•Facilitate training for new hires regarding company overview, competing industries, and services provided

Dell – Nashville, TN – January 2010 – July 2012

Inside Sales Representative

Qualify sales leads during all phases of the sales cycle and retire monthly quotas. Submit accurate sales forecasts and manage a robust pipeline

•Maintain monthly revenue and margin goals

•Utilize Microsoft Excel track potential sales leads and uphold metrics

•Maintain quality assurance and compliance measures set within the organization and client

•Maintain detailed account records and contact logs using Outlook

•Schedule work to be completed with consideration for deadlines and efficient implementation

Education

General Studies/Sports Medicine

Rainy River Community College, 2003-2004

General Studies/Sports Medicine

Itasca Community College, 2001-2003

General Studies

Kemper Military School, 1997-1999

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