Service Representative Data Entry

Work Experience

NYCHA - Long Island City, New York July 2020 – January 2021

Customer Service Representative

• Took NYCHA customer calls and provided accurate, satisfactory answers to their queries and concerns

• De-escalated situations involving dissatisfied NYCHA customers, offered patient assistance and support

• Received calls from clients and customers regarding maintenance requests

• Input data into Siebel for NYCHA client home and maintenance request give work order number at end of each call

• Answered phone in professional manner to assist NYCHA customers with their needs and maintenance requests

Baker & Hotetler (RICOH USA) - New York, NY April 2018 – April 2019

Office Services Assistant

• Prepared and assembled client conference rooms, replenished stock for conference rooms such as notepads, pens, cups silverware sodas, bottled water, milk, etc.

• Placed catering orders for client breakfast or lunch meetings

• Greeted clients, visitors, in a professional manner and assisted with any client needs throughout the day

• Handled set-up and breakdown for events, organized conference rooms, and cleaned silverware cups and plates

New York Life Insurance (IST Management) - New York, NY February 2016 – March 2018

Copy & Facilities Operator

• Operated and maintained over 30 large Canon printers models including the Canon IR-6055,IR-3235,

IRAC-5030, IRA-5051, IR-8095.

• Operated and maintained various binding equipment including the GBC Velo binding.

• System 3 pro, and the GBC Mega punch

• Answered and responded to incoming phone calls and e-mails pertaining to copy and print jobs

• Communicated with various outsourcing companies to complete large-scale jobs in a timely fashion

Patterson Belknap Webb & Tyler LLP (IST Management) - New York, NY March 2013 – January 2016

Kilpatrick Townsend & Stockton LLP (IST Management) - New York, NY

Mailroom Associate & Floater

• Answered phones with company LOGO name in a professional manner, filed paperwork for varies clients work, data entry

• Sorted and delivered all incoming mail by PO Box client name and office number

• Retrieved morning and evening mail from post office drop

• Stamped letters with postage by size, area code and weight

• Processed large or letter size envelopes and boxes seal with postage stamps

• Documented FEDEX, DHL, UPS, USPS and STAPLES packages scan tag and delivered the packages/mail to clients, receptionists, and secretaries

• Performed mail runs and floor sweeps

• Retrieved outgoing mail, FEDEX packages, UPS packages and any USPS boxes scan and flipped barcodes for the next mail run

Certifications: • 30 hour OSHA Occupational Safety + Health Training • NYC DOB 4 hour Supported Scaffold User • NYC DOB 16 hour Suspended Scaffold User • Respirable Crystalline Silica Protection • 8-hour Fall Protection • 8 & 16 hour Security certificate • 2-hour Drug and Alcohol Awareness • NYC DOB Site Safety Training Card • CPR Certification • Mental Health Certification

Education: Elmont Memorial High School

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