Data Entry Customer Advocate

Abraham Rodriguez

**** ****** ****** *** ** Paso, TX 79938. 915-***-****

-Objective My objective is to bring excellence, loyalty, and great work ethic to my employer. My administrative experience has proven adaptability and able to flourish in high- pressure and fast-paced environments. Excellent problem solving and interpersonal skills. History of successful interaction and leadership within diverse groups; comfortable and effective with professionals at all levels. Experience April 4, 2018- June 6, 2020 Verizon Wireless Customer Advocate

• Technical support

• Escalated calls

• Billing support

• Insurance sales

Oct 31, 2013 – January 7, 2018 Midwest Pallet Supply Chicago, IL Sales Manager

§ Handle employees paperwork

§ Give new hire orientation on sales

§ Meet with brokers and venders

§ Set goals for team weekly

§ Provide English/Spanish translations.

§ Give training on sales and cue evaluations

§ File

§ Manage weekly phone meetings+

Oct 25, 2009 – August 26, 2013 Wells Fargo Bank El Paso, TX Personal Banker

§ Help consumers manage their financial accounts

§ Open checking, savings, credit cards, loans

§ Provide financial solutions

§ Cross-sell with cues

§ Provide English/Spanish translations.

§ Train tellers in cross-sell and product knowledge

§ Being pro-active within the community and it’s businesses

§ Manage credit training

§ Work with local colleges to offer services to students Education 2002-2006 Irvin High School EL Paso, TX

2006-2008 El Paso Community College El Paso, TX

Business Administration

2008-2009 University of Phoenix El Paso, TX

Skills & Certification ü Excellent Organizational Skills ü Strong Customer Relations Skills

ü Computer Proficiency

ü Strong Sales Efficiency

ü Telephone Answering, 12-Line

System

ü Loyal and Trustworthy

ü Data entry

ü Great Management Skills

ü Filing

ü Work excellent under pressure

ü English Spanish Bilingual

ü Word, Power Point, Excel,

Outlook & Calendar efficient

ü Strict Punctuality

ü Fast learner and fast paced

ü Warehouse & Forklift

Computer: Lotus 1-2-3, WordPerfect 5.1,

Microsoft Word, Alpha IV Data Base,

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