Customer Service Sales Associate

ANDRÉS J. GODOY

Córdoba, Argentina C.P.**** Te (54-351-***-**** / 035*-******* ************@*****.*** PERSONAL INFORMATION

DOB: 07/14/1981

Drivers License and passport: current

SUMMARY AND PROFESSIONAL ACHIEVEMENTS:

Ability to communicate in English and Spanish.

I have been in charge of projects and services with numerous clients, improving customer satisfaction and sales.

Trained and experienced in management (Team Lead); Sales, Customer Service Relations, and Negotiation. My experiences gave me the ability to work with people of diverse backgrounds. I'm self-motivated with a positive attitude and Eager to keep learning. EDUCATION

1998-Graduated from Technical High School, Ing. Cassaffousth Córdoba, Arg. Communications Technician.

2002-2005 Mesa Community College Arizona, USA

ESL English as a second language

2011-2013 Business Management (pursuing) Córdoba, Arg. 2012 ITIL certified V3

2012-2014 IT essentials & CCNA Networking Córdoba, Arg. PROFESSIONAL EXPERIENCE

4/2014- Current Argo Homes Real Estate in Arizona U.S.A. Transaction Coordinator

(Remote work from Argentina)

Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing.

Coordinate title/escrow, mortgage loan, and appraisal processes.

Coordinate inspections; assist in negotiations regarding repairs, and coordinate completion of repairs.

Regularly update & maintain communication with clients, agents, title officers, lenders, etc.

Make sure our client has the best experience buying or selling. 2/2012- 2/2014 Hewlett-Packard Córdoba, Argentina

ITO Service Delivery Consultant

Project Management: I have been in charge of internal projects.

Incident Management: Worked with team members to resolve unusually complex or cross-technology incidents.

Problem Management: I found solutions proactively and re-actively, to prevent problems from occurring.

Change Management: I reviewed, implemented, and verified changes by participating in Change Advisory Boards.

Customer Relationship Management: I provided services and found solutions to customers, internal stakeholders, and end-users regarding operational details. Became a trusted adviser to the client.

Improve processes benefiting the business and clients, integrating technical knowledge, analyzing, and understanding the business.

10/2009- 2/2012 Apex America (Call Center) Córdoba, Argentina 6/20/10 – 2/14/12 Supervisor/Team Lead

Supervise and coordinate 20 agents in their behavior, productivity and daily metrics.

Manage and report the team's progress and each agent individually. Implemented action plans with very positive outcomes.

Work with the team and train them to provide the best customer service to the final user. 1/15/10 – 6/15/10 Certified CSR, help desk Telefonica of Argentina (6 months)

Telephonic assistance: ADSL service issues, connectivity, the configuration of Windows, Linux, and Mac, networking, commands, configuring modems and routers. 10/5/09 - 1/5/10 Service Representative for users of Telefónica of Spain

Customer care; make claims service, billing, and sales of new services.

I received training to serve as a team coordinator. 02/2005-08/2009 The Home Depot U.S.A. Inc. Arizona, USA Pro Account Sales Associate (15 months)

Sold services and products to industrial and commercial customers. With my action plan, we increased the sales and credit accounts obtained by 30%.

In Charged of administrative duties putting reports together and following up.

I have Monitored and helped associates to ensure quality customer service. During my coordination, customer satisfaction increased from 6.1% to 9.3%.

Shared product knowledge to different departments through training, presentations, and workshops. Inventory Management Assistant (15 months)

I was in charge of the inventory, ordering merchandise that was needed for the market at that particular time. Successfully avoided unnecessary expenses.

Monitored and supervised fellow associates, orders, and vendors. Sales Associate and Department Head of Electrical (24 months)

Analyzed and managed, improving our department sales on a daily basis. As a team we increased sales per customer from $40 to $65.

Managed and assisted employees to improve customer service.

Attended weekly training to expand my leadership skills. 05/2001-10/2004 Prince Electric Inc. and Elite Homes Technology Arizona, USA Low, and high voltage technician

Customer Service and Customer relations.

Leadman experience monitoring projects and other electricians during remodeling, new residential houses, and commercial projects.

In charge of many tasks at the same time, including performing different projects according to blueprints guaranteeing customer satisfaction.

References

David BURGOS- Hewlett-Packard Manager, Te 351-***-****, *****.******@**.***

Gustavo GRAZIANO- Apex Call Center Manager (TASA account ) Te 035*-*********

Guido LUCAS – Manager SRE Córdoba Te 035*-******* Cell 153700849 *******@*********.***

George PAGE-Store Manager de The Home Depot Inc., Mesa AZ, USA. Te Cell (001) 602-***-****

Roger WINN-Assistant Manager de The Home Depot Inc., Mesa AZ, USA. *****@***.*** Te (001) 480-***-****

Mike PRINCE- Prince Electric, Arizona, USA. Te (001) 480-***-****

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