Customer Service Logistics Specialist

Whitney Murray

**** ********* ** **** ******* TX 77080 470-***-**** adq3vx@r.postjobfree.com

Education

HIGH SCHOOL DIPLOMA JUNE 2013 NORTH CENTRAL HIGH SCHOOL LICENSE CURRENT EMPIRE BEAUTY SCHOOL

· Major: Cosmetology

Skills & Abilities

PROBLEM SOLVING

ORGANIZED

ADAPTABILITY

LEADERSHIP EXPERIENCE

DECISION MAKING

COMMUNICATION

TIME MANAGEMENT

CUSTOMER SERVICE

Experience

PROJECT MANAGER LOWE’S OCTOBER 2019- CURRENT

• Manage a region’s residential installations from beginning to end.

• Verify material availability and coordinate installation date.

• Maintain a positive and professional relationship with customers, store associates and PROviders for current and future projects

• Ensure all install issues are addressed and provide a resolution that not only targets the customers concerns but also is something that is appropriate for the business needs.

• Driven to know more. Always looking to learn more ways to efXiciently handle my current position. I always strive to make the client or customer happy without impacting the business. CSR CARRINGTON MORTGAGE OCTOBER 2017-OCTOBER 2018

· Assist with loan servicing payments, denied online access, password resets.

· Assist with tier 1 trouble shooting

· Respond to escrow, loss draft and closing document inquiries

· Receive inbound calls and assist with questions and concerns LOGISTICS SPECIALIST MILITARY DECEMBER 2013-DECEMBER 2019

· Maintain stock records and other documents such as inventory, material control, accounting and supply reports

· Construct bins, shelving and other storage aids

· Raise the quality of accuracy of performance, cost and parts data through improved maintenance management.

WAITRESS STEAK N’ SHAKE SEPTEMBER 2011-DECEMBER 2017

· Greet guests and make them feel comfortable

· Take orders for customers and deliver everything in a timely manner

· Make sure all areas are in clean conditions and all work out side of serving such as cleaning is done during and at the end of my shift

· Learn all product we provide so I am able to describe everything in great detail for the customers and up sale any promotion items.

· In person customer service position that molded the type of tone to have with customers and how to not only handle escalated situations but to stay emotionally detached from issues and maintain professionalism at all times while helping provide a resolution. Page 2

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