Customer Service Front Desk

Sawaira Sadiq

510-***-**** • adptdb@r.postjobfree.com • Berkeley, CA

RELEVANT SKILLS

Customer Service

Management

Customer Satisfaction

Communication

Attention to Detail

Business Awareness

Teaching

Teamwork

Positive Attitude

Conflict Resolution

EXPERIENCE

Hallmark Aviation Services, San Francisco International Airport September 2019 – Currently unemployed due to covid

Customer service agent for (Virgin Atlantic Airline)

Helping customers to check-in and printing their boarding pass.

Giving directions and escorting special guests to their designated boarding gates

Checking the important documents needed for customers to travel

Staying alert and observing the environment around me

Being friendly and cooperative

Working in a fast pace and dealing with situations such as delays and cancelation of the flights

Keeping our customer’s personal information safe

Working in the clubhouse of the airline

Making sure that the flights are on time and there are no delays

Helping customers with disabilities to get necessary tools and equipment needed to travel

Making decisions in a chaotic busy environment with no option of false and wrong answer

Helping customers to change their itineraries and charging them for upgrades and rebooking’s

Giving them the best customer service with a smile and patience

The Faculty Club, Berkeley, California August 2018 – August 2019

Banquet Server

In charge of decorating and assembling the hall for the guests who booked the place for their specific party. Making the customers happy and making sure they are comfortable and get what they want.

Making sure the food comes out on a timely manner and its ready to serve. Making sure the food is hot and utensils are sanitized.

Assisting the customers, taking care of the bill of the entire event and taking feed backs from them.

Interacting with different people from different parts of the world, making their experience worthwhile.

Air Foundation Elementary School, Rawalpindi, Pakistan September 2016 – July 2017

Teacher

Created a syllabus for 1st grade English class to focus on the necessary topics for kids in the age range of 6 – 7 years’ old

Prioritized the fundamentals of reading courses for students to have an equal opportunity to learn at a comfortable pace

Temporarily in charge of the art department and created the course outline for students ranging from 1st grade to 2nd grade

Jointly instructed PE class with fellow teachers and focused on safety and anti-bullying in the field

Prepared co-curricular activities for summer camp which included field trips and sports competitions

Iqra University, Islamabad, Pakistan December 2015 – June 2016

Front Desk Receptionist

Guided new students with directions to their classes on the first day of the semester to prevent confusion or delay

Decorated the front hall depending on different themes to create a welcoming environment for staff and students

Greeted visiting partners of the University during special events and guided them to their seats in the auditorium for welcoming

Setup the auditorium with Advertisement and decorations for Ngo’s visiting to create awareness for social issues faced in the community

Organized weekly meetings for staff to discuss the previous work week to keep our team focused

EDUCATION

Berkeley City College, Laney college January 2018 - Current

Taking pre-requisite classes to transfer.

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