Medical Transcriptionist Billing
Resume:
BEVERLY J STEPHENS
**** ********** *****, *******, ** 30311
adpt4w@r.postjobfree.com
MEDICAL ADMINISTRATIVE SUPPORT - CUSTOMER SERVICE - DATA ENTRY
PROFILE Accomplished, personable, multitalented professional. More than 20 years of experience providing administrative assistance/support, customer service and data entry. Strong background and training in health care and health care related settings. Fast learner with a passion for problem solving, success and excellence.
SKILLS
Customer Service 3 years
Coaching and development 3 years
Medical Assisting Instructing 3 years
Lower-level management 9 years
Proficient in Microsoft Office Productivity Software 15 years
Competent phlebotomist 8 years
Medical Administrative Assisting 8 years
Medical Billing & coding 6 years
Typing 70 wpm
Medical Transcription 10 years
Data Entry 50,000 keystrokes per minute
Proficient with medical terminology since 1979
EMPLOYMENT HISTORY – CUSTOMER SERVICE/DATA ENTRY
Ttec Holdings Inc - Duluth, GA 2018-2020
Licensed Property & Casualty Customer Service Agent
Assisted members with various policy adjustments while adhering to company and state guidelines including but not limited to transferring policies between states, adding new lines of coverage, adding and removing drivers, vehicles and features
Issued new policies
Suggested additional services and policies according to individual circumstances
Set up payment arrangements according to company guidelines
Wipro Limited - Chamblee, GA 2017 -2018
Data Entry/Customer Service
Updated demographics for United Health Care physicians and medical practices in a timely fashion
Ensured patient access to vital medical care
Assured physicians’ availability
Concentrix Corporation – Duluth, GA 2015 - 2016
Customer Service Agent
Provided technical assistance for installing digital products and providing licensing
Provided refunds and digital regrants
Counseled customers on protecting their accounts from unauthorized purchases
Provided thorough documentation of all calls with zero to less than one-minute ACW
Achieved 100% customer satisfaction ratings
EMPLOYMENT HISTORY – ADMINISTRATIVE HEALTH CARE
East Alabama Medical Center - Opelika, AL 2005-2006
Medical Transcriptionist
Provided accurate, timely transcription of emergency room and cardiology reports
Accurately & expeditiously transcribed STAT reports as required
Utilized extensive, accurate medical terminology
Contributed to the required accuracy and standards of medical records protocol
MediScript Medical Transcription Services - East Point, GA 1991-2000 Medical Transcriptionist
Utilized extensive knowledge of medical terminology to accurately transcribe medical records for various specialties
Consistently met daily production requirements
Transcribed specialty reports and conferences
Edited transcription for quality and accuracy of format and content according to AAMT guidelines
Connecticut Academy - Atlanta, GA 1989-1990
Medical Assisting Instructor
Taught classes of 20-25 Medical Assisting students both administrative and clinical procedures:
Administrative skills include but not limited to proper telephone etiquette – processing incoming and outgoing calls; appointment and procedure scheduling; medical records management including proper charting and filing; medical record transcription including proper format and style according to AAMT guidelines; medical insurance billing and coding utilizing CPT & ICD coding; bookkeeping - accounts receivable and accounts payable, revenue cycle management
Clinical courses included but not limited to anatomy and physiology with related medical terminology; vital sign measurements and normal values including blood pressure; basic laboratory procedures including phlebotomy, specimen collection, handling, and processing; basic pharmacology, including injection techniques, PDR usage and the Five-Rights of medication administration; basic radiography imaging and positioning; EKG procedures; basic clinical assisting including patient prep and instrument set up
General medical office courses included Medical Law & Ethics, medical terminology, professional development
Maintained accurate, timely grade and attendance records
Contributed to the development of curriculum training materials
Atlanta College of Medical and Dental Assistants - Atlanta, GA 1988-1989
Medical Assisting Instructor
Taught classes of medical assisting students administrative and clinical procedures:
Administrative skills taught include but not limited to proper telephone etiquette – processing incoming and outgoing calls; appointment and procedure scheduling; medical records management including proper charting and filing; medical record transcription including proper format and style according to AAMT guidelines; medical insurance billing and coding utilizing CPT & ICD coding; bookkeeping - accounts receivable and accounts payable, revenue cycle management
Clinical courses included but not limited to anatomy and physiology with related medical terminology; vital sign measurements and normal values including blood pressure; basic laboratory procedures including phlebotomy, specimen collection, handling, and processing; basic pharmacology, including injection techniques, PDR usage and the Five-Rights of medication administration; basic radiography imaging and positioning; EKG procedures; basic clinical assisting including patient prep and instrument set up
Maintained accurate, timely grade and attendance records
Aided in student retention and population growth by means of effective teaching methods
Organized and conducted field trips
Maurice D. Harris, M.D. - Decatur, GA 1983-1985
Medical Office Manager
Managed flow of daily office functions including but not limited to Revenue Cycle Management; appointment scheduling, procedure scheduling, insurance verification, billing, coding and follow up utilizing ICD and CPT coding; patient billing and accounts receivables, appointment and procedures scheduling; inventory, maintained medical records including medical transcription and filing
Basic occasional clinical assisting, administering injections, basic lab including specimen collection, and EKG and holter monitor installation as needed
Trained new employees
Atlanta Hospital - Atlanta, GA 1983-1983
Insurance Billing and Coding
All Medicare and Medicaid Insurance billing utilizing ICD and CPT codes
Following up resubmitting rejected and/or denied claims
Responsible for all Medicare and Medicaid reimbursements
Gateway Medical Associates - Atlanta, GA 1982-1983
Insurance Billing/Coding & Administrative Assisting
Medical Insurance billing and coding utilizing ICD and CPT codes
Follow-up on rejected or denied claims
Occasionally performed clinical and administrative responsibilities as needed
Southwest Community Hospital Atlanta, GA 1982-1982
Patient Registrar
Revenue cycle management including collecting co-payments
Registration of emergency patients including gathering patient demographic data Insurance verification
Administrative discharging of patient
Edward A. Layne, M.D. Atlanta, GA 1981-1982
Administrative & Clinical Medical Assisting
Medical Insurance billing and coding utilizing ICD & CPT codes
Scheduling appointments and procedures
Verifying and confirming upcoming procedures
Collaborated with doctor regarding upcoming hospital procedures
Assisted with hospital procedures
EDUCATION
Georgia State University (Perimeter) Associate-Registered Nursing Incomplete
Courses completed: All core college level classes including English, literature, math, sciences including biology, chemistry and psychology, Anatomy and Physiology Completed a “shadowing” experience for a professional development class.
The Bryman College Medical Assisting Diploma 1979
Courses Completed: Administrative including but not limited to telephone etiquette, scheduling appointments and procedures, basic accounting, maintaining medical records, revenue cycle management, ICD & CPT insurance coding and billing, medical transcription according to AAMT guidelines, Clinical courses studied included basic pharmacology including injection techniques, PDR usage, basic laboratory procedures including specimen collection, handling and processing including phlebotomy, exam room assisting, positioning and draping, CPR, EKG procedures, and basic radiology including dark room procedures. General courses studied include Medical Law and Ethics, anatomy and physiology, and medical terminology.
OIC of Atlanta, Inc Nursing Assistant Diploma 1974
Courses studied included care of hospital patients with a special focus in geriatrics, bandaging, sterilization techniques, CPR, First Aid, ICU and isolation techniques.
Tuskegee Institute High School High School Graduate Diploma 1973
Courses prescribed by the state of Alabama
REFERENCES UPON REQUEST
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