Insurance Specialist Customer Service
Resume:
ERIC GUAL
CLAIMS
EMAIL:
adprtg@r.postjobfree.com
PHONE:
ADDRESS:
CA, 92078
CONTACT
SCOTTISH RITE
GPA: 3.8
San Diego, CA
Philosophy (Apr 2010)
Relevant Coursework
Awards & Honors
Extracurricular Activities
AVEDA BUSINESS COLLEGE
Los Angeles, CA
Aveda Business Program
Business (Jun 2006)
EDUCATION
Advances Study of Masonic
Degrees
32
Masonic Orders of York Rite
California Free and Accepted
Masons
Software
Management
Inventory
Budget Analysis
ADDITIONAL SKILLS
Life and Health Insurance
CERTIFICATIONS
Detail-oriented professional with 31+ years of experience and a proven knowledge of back office operations, confidential correspondence, and customer service. Aiming to leverage my skills to successfully fill the Claims role at your company. CAREER OBJECTIVE
Senior Agent
On the Square Services, San Marcos, CA / Jan 2018 - Present Healthcare Insurance Specialist
Sovereign Healthcare, San Clemente, CA / Aug 2016 - Feb 2018 General Manager
Earth Aveda, San Diego, CA / Dec 2004 - Oct 2016
EXPERIENCE
Customize insurance programs to suit individual customers, often covering a variety of risks.
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Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
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• Calculate premiums and establish payment method. Perform administrative tasks, such as maintaining records and handling policy renewals.
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Select company that offers type of coverage requested by client to underwrite policy.
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Confer with clients to obtain and provide information when claims are made on a policy.
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Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
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• Advocate for clients or patients to resolve crises. Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education.
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Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy.
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Plan discharge from care facility to home or other care facility.
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Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.
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Plan and conduct programs to combat social problems, prevent substance abuse, or improve community health and counseling services.
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Operations Manager
Charisma Services Inc, Del Mar, CA / Sep 1989 - Nov 2004 Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost
reduction and program improvement.
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Oversee activities directly related to making products or providing services.
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Manage staff, preparing work schedules and assigning specific duties.
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Establish and implement departmental policies, goals, objectives, and procedures, conferring with board
members, organization officials, and staff members as necessary.
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Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel
processes.
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Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
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Manage the movement of goods into and out of production facilities.
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Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
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Direct and supervise employees engaged in sales,
inventory-taking, reconciling cash receipts, or in performing services for customers.
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Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
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Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
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Inventory stock and reorder when inventory drops to a specified level.
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Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when
appropriate.
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Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
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Examine products purchased for resale or received for storage to assess the condition of each product or item.
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Contact this candidate