Call Centre Airtel

CURRICULUM VITAE

BALOGUN BOLA DAVID.HND

** ******* ****** ***** ***** LAGOS STATE.

E-mail:****************@*****.***, Tel No: 080********,081********

1.CAREER OBJECTIVE

To further my professional career with an executive level management position in a world class company. Seek to diversify my skills in another industry and art of a larger organization; relocation desirable.

2.PERSONAL DATA

Date of birth:

13th April,1988

Place of birth:

Jos,Plateau State

State of Origin

Ondo State

Nationality:

Nigerian

Gender:

Male

Marital status:

Single

3.EDUCATIONAL INSTITUTION AND QUALIFICATION WITH DATES

2007– 2009

Federal Polytechnic Bauchi, Bauchi State.

HND ACCOUNTING UPPER CREDIT

2004-2006

Federal Polytechnic Bauchi, Bauchi State

ND ACCOUNTING

1996– 2002

Government Senior Secondary school Gangare, Jos Plateau State.

SSCE

2008

Fortune Private College, Ikotun, Lagos.

GCE NECO

2011

2013

2017

2018

Institute of Strategic Management of Nigeria(ASM)

Professional Certification In Airtel Call Centre

Professional Certification In MTN Call Centre

Professional Certification With U-Connect In Customer Service

4.ADDITIONAL COMPUTER SKILLS AND STRENGHT

General Computing

Ms Word And Ms Excel,

Good management and maintenance skills,

Self Motivated,

Ability to work fast and adapting to changing circumstance,

Like accomplishing tasks towards accomplishing the desired end result.

5.WORK EXPERIENCE\AWARDS\PROMOTIONS

(I) Period:

Organization

(II)Period

Organisation:

Position:

Department:

Prize\Award

December 2017 till date

Union Bank Contact Centre,Plot 16 Obakran Lagos State

Alternate Channels/Telesales

January 2013 till date

Techmahindra Nig Ltd(Airtel Call Center),Abeokuta, Nigeria

Customer Support Expert

Back Office

Nokia X(Gift)For Meeting Target Service Delivery 30th October,2014.

Reward And Recognition Certificate,For Staff Performance,November 13th,2014

Nokia X(Gift)For Meeting Target Service Delivery 6th January,2015

Reward And Recognition Certificate,For Staff Performance,November 23rd,2015

September 2014,was promoted to CLASS DEPARTMENT

July 2015,was promoted to BACKOFFICE

December 2017 Union Bank PLC

Period:

April 2011 – March 2012

Organization

Access Bank PLC

Position:

Relief Officer,Data Entry officer and Bulk Teller

Description of duties

Processing of cash, bulk tellering, manual balancing of ATM spreadsheet, embossing and processing of CBN cleared cheque and follow-up/account activation officer.etc

(ii)Period

2010-2011 NYSC

Organization

Board of Internal Revenue, Awka

Responsibility

Computation of motor vehicle tax, computation of daily tax receipt and other duties assigned.

6.LANGUAGE

English, Yoruba and Hausa.

7.INTEREST/ HOBBIES

Reading, Sport and Traveling

8.REFERENCES

Mr. Francis Okonta Prophet Wisdom Kings

Techmahindra Nig PLC, Prophetic Prayer Ministry

Ogun State, Samuel street, Akowonjo,

Opic Towers Abeokuta. Lagos State.

Tel:08086728408Tel:080********

Contact this candidate