Service Representative Customer

Carla Relopez

**** ******** ****** • San Jacinto, CA 92583 • 951-***-****

adpoe4@r.postjobfree.com

EXPERIENCE

Time Warner Cable/Spectrum, Ontario, California

Customer Service Representative III February 2008 – September 2017

●Handled incoming calls and assisted with customer inquiries

●Pinpointed customers’ needs utilizing probing techniques

● Established rapport and utilize knowledge to close sales and overcome customer hesitations

●Continually met and exceeded sales and quality quotas, ensuring all calls followed compliance, regulations, and policies

●Recipient of multiple awards at several Directors Luncheons for performance

Hilton Reservations Worldwide, Hemet, California

Reservations Agent

May 2002 – September 2007

●Developed and processed reservations for clients in North America and Internationally

●Enrolled clients in the Hilton Honors program, ensuring customer loyalty within the company

●Lead relations as a liaison between the client and hotel to ensure all requests and accommodations were met

●Top performer within the call center, hand selected to train new agents in the onboarding process

●Developed relations with company holdings by meeting representatives from other establishments in formal business settings

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