Operations Management

Erika Jen Tugas

San Francisco 408-***-**** adpmwo@r.postjobfree.com www.linkedin.com/in/erika-jen-tugas EDUCATION

San Francisco State University San Francisco, California BA Business Administration: Information Systems Graduation Date: Spring 2023 GPA: 3.7

Relevant Courses: Building Business Applications, Information Systems Analysis and Design, Managing Enterprise Data, Operation Management, Business Finance WORK EXPERIENCE

Gesture Brooklyn, New York

Business Operations Intern March 2021 - Present

● Generate reports and projects with the CEO of Marketing, Operations and Business Development team while optimizing social media on Instagram

● Engage with B2B, B2C, B2V

● Integrate the ZOHO CRM system using Enterprise Version where I planned events, to-dos by priorities and deadlines using Monday.com

● Collaborate with 100+ Influencers through Instagram Direct Message for partnerships and sponsorship

Associated Students, San Francisco State San Francisco, California Project Intern February 2021 - June 2021

● Present Basic Needs Resources - scholarships, student discounts using student IDs, consulting services, safe places on campus to 80 participants

● Collaborate with graduate students from SF State to deliver creative content on Instagram

● Formulate ideas and strategies geared towards Student Opinions LEADERSHIP EXPERIENCE

Management for Business Students San Francisco, California Vice-President Operations September 2021 - Present

● Collaborate with President, Vice President of Marketing, Finance, Human Resources & Culture

● Host Professional Events with Guest Speakers from Tech companies in San Francisco SKILLS & INTERESTS

Skills: Microsoft Office, Google Suite, Business Metrics, Python (Beginner), Tutoring, Customer Service

(6 years), Project Management, SQL, Tableau

Languages: English (Fluent), Spanish (Intermediate) Certifications: Microsoft Access 2019 (Issued Apr 2021, MyLabIT), Microsoft Excel 2019 (Issued Feb 2021, MyLabIT), Business Metrics for Data Driven Companies (Issued Jan 2021, Coursera)

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