Customer Service Arabic
Resume:
Irshad Ahmed Muharram Ali Ansari
Mobile: +968********
E-Mail: ****************@*****.***
JOB OBJECTIVE
My aim as an experienced restaurant professional, in the favour of the company's improvement would be to work for the best quality
and customer service. If the service rendered would be of good quality then automatically it would add to the reputation and evolution
of the restaurant into a better one.
PROFESSIONAL SYNOPSIS
Astute & result oriented professional with over 09 years of cross functional experience encompassing the
current experience in Operations in the Hospitality Industry.
I was working at pizza Italiano (American diner) as Delivery Driver
Worked with Pizza Papa John's as Delivery Driver
Adept in delivering value-added customer service and achieving customer delight by providing customized
products as per requirements.
Excellent interpersonal, communication, team building & management skills with extensive experience in
recruitment, training & development of the workforce.
CORE COMPETENCIES Guest Relationship Management
Ensuring high quality services, resulting in customer delight by extensive interaction with guest and quick
resolution of problems.
Ensuring highest customer satisfaction by coordinating with in-house and potential guests to understand their
requirements and customizing the product and services accordingly.
Efficient in handling customer grievances under extreme stressful situations.
Sales
Taking care of the sales with focus on achieving predefined sales target and growth.
Forecasting and planning monthly & quarterly sales targets and executing them in a given time frame.
ORGANISATIONAL EXPERIENCE
11 Feb 2017 to 14 Sep 2019 Papa John's, Pizza Italiyanop Oman(Muscat) as Delivery
Driver
Preserve excellent levels of internal and external customer service.
Identify customer’s needs and respond proactively to all of their concerns.
Lead F&B team by training and appraising talented personnel.
Establish targets, KPI’s, schedules, policies and procedures
Provide a two way communication and nurture an ownership environment with emphasis in motivation
and teamwork.
Comply with all health and safety regulations as per Oman Municipality.
Report on management regarding sales results and productivity.
08 Feb 2011 to 07 Feb 2015
Pizza Papa John's, Oman (Muscat) as Delivery Driver
Highlights
Sets the example of the organization's policies and standards for performance.
Promoting the store, motivating employees to increase sales and providing excellent customer service to
establish a continual customer presence.
Develop daily, weekly or monthly revenue goals for the establishment and ensure those goals are met.
Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and
brand integrity.
18 Dec 2007 to 06 jul 2010 Fast Food restaurant (Jawad Bussiness Group LLC Dubai)
as a Bike Delivery driver cum service Staff
Highlights
Delivering to restaurant premises, to commercial properties and to residential homes.
Completing paperwork when collecting and delivering packages.
Excellent time management.
Driving safely and allowing for heavy traffic in rush hours.
Communicating any problems with management in a timely and professional manner.
Responsible for day-to-day maintenance of a delivery bike.
Responding to customer requests in a polite and cheerful manner
27octubar 2021 CHEZ SUSHI LET’S ROLL RESTUARANT AS A DELIVERY
DRIVER
I am currently working as a delivery driver in chez Sushi Lets Roll.
IT SKILLS
Microsoft Applications, Photoshop CS2 & Internet Applications.
ACADEMIC CREDENTIA
9th failed 2002.
PERSONAL DETAILS
Date of Birth : 15 December 1985
Address : H No 223, Kap Talaoo Jaitoonpura Bhiwandi thane India.
Passport number : N5907001
Date of issue. : 07/01/ 2016
Date of expiry. : 06/01/2026
Licence : Bike Licence & light motor car(ALL GCC AVAILABLE)
Marital status : Married
Languages known : English, Hindi, Urdu, Marathi, Arabic.
Irshad Ahmad Ansari
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