Customer Service Dist

CURRICULUM VITAE ASHWANI

ADD:- ***, MOHALLA MALIWADA, CELL NO:- 932*******

V.P.O:-SHAHABAD, TEH-TIJARA, EMAIL ID:- ****************@****.***

DIST:-ALWAR (RAJASTHAN) 301411

Objective

"A motivated administrative professional seeking a position in a challenging environment. Over 8 years’ experience successfully providing administrative and security support to the operational department. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.

Skills

• Leadership.

• Understanding of policy, planning and strategy.

• Ability to develop, implement and review policies and procedures.

• Ability to oversee budgeting, reporting, planning and auditing.

• Ability to address problems and opportunities.

Professional Experience

1. B.E.P.L . From 20th July 2017 to till date as an Admin Officer .

As an Admin officer (Administration) job profile and reporting to Executive Director

• Maintenance of all facilities, project management, renovation and alteration, replacement of offices & residence.

• Responsible for day to day operation, repairs and maintenance of office building,AMC charges .

• Maintaining property assets register & list with detailed information

• Preparing leave & licence agreement and renewal of L&L agreement

• Getting work done as per given deadline from contractors & vendors

• Doing all supporting work related to estate i.e. property transfer, various N.O.C.(Fire, pollution etc.)new projects.

• Conducted training for Security Personnel, housekeeping staff & drivers in Various Location.

• Track work of Junior Staff and their activities

• Preparing Incident Report.

• Recruiting staff’s when necessary and fulfil of Shortages.

• Fire & Security.

• Lift Management.

• Management of Housekeeping.

• Pest control.

• Engineering Coordination Activities.

• Car Parking Management.

• Cost Controlling of Electrical System.

• Maintaining of Stationery.

• Organize meeting, conference call, V.C., conference booking.

• Catering Management.

• Arranging stationary items for new joined.

• Arranging mobile and network connection.

• Keep records of incoming & outgoing couriers.

• Preparing Monthly management Reports.

• Background verification of employee.

• Vehicle & transport management.

• Vehicle maintenance (services, insurance, PUC & others).

• Travel & hotel booking.

• Guest house management.

• Handling Monthly Petty cash up .to 100000 to 200000.

• Liaising with govt. departments.

2. As an Area Manager in B.I.S (BOMBAY INTELLIGENCE SECURITY) Responsible to Handle Operation A workforce of 700Nos Security Personnel’s in various Location of Mumbai . and Conducting Special Duties / Events on various Occasions.

• Reporting to Operation Manager and Regional Head .

• Training to all New Recruits of the Branch Direct / Indirect.

• Handling unit like VVIP & C1 Client such as ICICI Lombard, ICICI Venture, ICICI Prudential, JM Finance, Loop Mobile, YES Bank, Deloitte, Phoenix Mills, Siyaram, Future General, RNA Group, HSBC. ICRA, Century, Saraswat bank,SBI bank, Mahindra, Tata croma, CST airport, Mumbai Metro .

• Achieving Collection targets Every Months.

• Collecting Client Feedback from Every Single Client .

• Quality maintained as per Company Policy.

• Conducting Training for the Security Personnel’s.

• Preparing Unit Visit Report Every Day as per Company SOP.

• Fulfil of shortage in every unit

• Conduct training for security personnel in various location

• Surprise check day and night

• Business Deployment.

• Direct and Control the work and Resources of the Operation .

• Preparing Monthly Attendance.

• Achieving Collection targets Every month.

• Responsible for in case of Emergency breakdown of Cash Van on Road to provide / Arrangement of Alternate Cash van to the Client on Immediately Basis .

• Recruiting Armed Guards, Drivers and Crew’s when necessary and fulfill of Shortages .

1. C.R.PF. (Central Reserve Police Force ) February2012 to July 2015

• Responsible for security of camp and government building and events as a part of tea, via a day and night shift combination .

• Pro-actively ensuring the protection of camp,govt. building & Arms depot .

• Creating a safe and comfortable working environment.

• Patrolling duty.

• Directing emergency vehicle and other traffic if a major incident occur.

• Accurately reporting incident to senior officers.

• Monitoring and operating CCTV and other security system.

• Liaising with emergency service civil police,ambulance and fire services to resolve issue and maintain securities and services .

• Providing personal security to VIP like minister & chief minister .

• Knowledge of handling Arms.

Personal skills

• Good observation skills.

• Dealing with people politely but in authority manner.

• Computer literate.

• Having professional approach to all routine task.

• Punctual.

• Experience of working in hard situations.

• Well groomed & confident.

• Processing a friendly approachable personality.

• Willing to work in shifts morning night etc.

• First Aid knowledge.

• Security conscious.

Academic & other Qualification

• Bachelor in arts from Rajasthan University in 2011

• H.S.C passed from Ajmer Board in 2008

• S.S.C passed from Ajmer Board in 2006

• Security management training in I.I.S.M. in 2016

Other Information

Father Name:- Subhash

Date of Birth:- 19-01-1992

Marital status:- Married

Nationality:- Indian

Religion:- Hindu

Language known:- Hindi & English

Declaration

I hereby declare that the above information given by me is true & correct.

Place: - Tijara

Date:- (ASHWANI )

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