Administrative Secretary Officer

pg. *

OLUKOYA, DAMILOLA DEBORAH

*, ********* ******, *** ******** Palmgroove, Somolu, Lagos State, Nigeria. Tel: 090********, Email: adoyzv@r.postjobfree.com

PERSONAL SUMMARY

I am a self-motivated individual with strong Human Relations, Administrative, Customer Service and Business Management orientation. I am confident in the levels of my professionalism, communication and interpersonal skills which have drawn commendations from stakeholders in every organization I have been privileged to work with.

WORK EXPERIENCE

Sept’20 - Present Brightest Hope Company Limited

Position: Human Resources Officer

Job Description:

Recruitment and Staffing

Human asset need identification

Recruitment planning i.e. Drafting a comprehensive job description outlining the requirement for the role

Search for applicants through adverts

Applications/resume screening

Schedule and conduct interview

Candidate background check

Manage Recruit onboarding process and documentation

Spearhead the induction process and final placement Performance Management

Bi-annual employee appraisal; analysis, communication, documentation and reporting

Staff compensation and benefit administration

Staff training budget and need identification

Coordinate and plan employee related events (learning and development)

Coordinate the implementation of the company’s training plan (internal and external trainings)

Developed an in-house training chart

Staff training needs identification

Handles administrative support for trainings (internal and external)

Provide performance and career management guidance

Outsourced staff management

Manage resource allocation

Handles employee probation and confirmation process

Conduct interview for employment status upgrade/promotion Database Management

Staff records keeping and auditing

Employee handbook development

Confidential document filing and staff file security

Add new hires and remove exited staff from the staff database

Key HR data and metrics tracking (workforce data, training data, recruitment & exit data, performance data)

Policy and Staff conduct/welfare management

Policy and employee handbook writing

Implement the company’s disciplinary process in line with the policy manual

Engage employees on company policies and decisions and make objective recommendations accordingly

Prepare and Issues queries, warnings and other sanctions as directed pg. 2

Handle investigation of staff offences, establishment of inquiry & disciplinary

Monitor and control, provision of health care services

Address employee concerns, complaints, conflicts and grievances

Leave Administration: developed a tentative leave schedule for staff

Track all leave (annual leave, casual leave, sick leave, compassionate leave and examination leave)

Facility/Other Administrative functions

General housekeeping

Equipment and supplies management

Cashiering; petty cash and ledger account handling

Store keeping and inventory management

Workspace structuring

Space management

Ensure vehicles are always in good serviceable state

Company’s utility management

Operational permit and license renewal

Ensure basic facilities are well-maintained and conduct proactive maintenance June’15 - Aug'19 Brightest Hope Company Limited

Position: Administrative Secretary/ICT Officer

Job Description:

Technical proposal, quotation and bill of quantity development for high profiled contracts

Processing and filling of document (designed an automated filling system i.e. softcopy and hardcopy to avoid loss)

Streamline correspondence/matter arising from all business unit directed at the G.MD’s office

Designed an automated inventory taking system of office supplies, monitor usage (reduce waste) and plan for stock replenishment

Flight bookings for the GMD and other Top management staff

Review and improved administrative systems, policies, procedures, and drives implementation

Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

Oversee project progress tracking

Company’s time clock-in machine handling

Oversee maintenance of all equipment/machine (i.e. servicing and repair) and purchase of consumables/supplies

Creative design development, editing, proof reading, and collation of technical reports

Petty cash handling

Answering calls, taking messages, handling/disseminating correspondences to appropriate unit

Meeting and greeting clients/guests and handling complaints

Management company’s database and all social media platform March’14 – April’15 Villa Picasso Corporate Suite

Position: Customer Care Officer

Job Description:

Deal with enquiries and respond to mails, answering or referring inquiries and take reservations

Give customers information about the services

Prepare the weekly bill

Maintains security and telecommunications system

Check with housekeeping department rooms that are ready for occupancy

Settle guest’s complaints with tact and diplomacy

Directs visitors by maintaining employee and department directories; giving instructions, Maintains safe and clean reception area and complying with procedures, rules, and regulations

Monitor guest feedback

Update guest portfolio on the system

Oversee the affairs of the front office

pg. 3

July’13 – January’14 Elankay Enterprises

Position: Graphics Artist/Front Office Executive

Job Description:

Development of visual communication, i.e. Design for advertisement, report, journals, brochures, magazine

Create company’s logo

Development of promotional material

Routine checks of all tools /equipment

Printing of any form (Flyers, Banners, Books, Screen-print, etc.)

Training of apprentices

Book/record keeping

Attend to incoming customers

Making calls to debtors and ensure minimum loss from nonpayment of loans

Provision and delivery of professional, helpful and high quality service before and after EDUCATION

2021 University of Lagos

Dip., Advanced Human Capital Management (Distinction) 2017 – 2020 Lagos State Polytechnic, Isolo Campus

Higher National Diploma in Business Administration & Management (Upper Credit)

2014 – 2017 Lagos State Polytechnic, Isolo Campus

Dip., Business Administration & Management, (Upper Credit) 2006 – 2012 Somolu Senior High School, Lagos State West African Examinations Council (WAEC)

TRAINING

2021 Excel and Power Bi Analytics (On-going)

2020&2021 Softskill Training

2019 Management Strategies for People and Resources 2018 Total Quality Management

2017 The Art of Communication and Conflict Resolution 2013 Computer Studies

CORE COMPETENCY

Microsoft Office Tools (Ms; Word, Excel, PP etc.)

CorelDRAW Graphics Suite

Photoshop

Professional PDF Reader

Operations Management/Organizational skills

Conflict management/Problem solving

REFEREE

Business Analytic & Development Skills

Oral and written communication

Emotional Intelligence

Analytic and detail oriented

Initiative disposition

Exquisite negotiating skills

Mr. Nwaigwe Julius

Manager, HSE Unit

Brightest Hope Company Limited

Tel: 080*-***-****

Mr. Kolade Akinpelu

Executive Director; Strategy & Operations

Change Agents Consulting Inc.

Mende, Maryland, Lagos.

Tel: 081*-***-****

Contact this candidate