Chief of Administrative Services

LISA RICCOBENE

** ******* ******, ******** ** ***52

Objective

To serve in an administrative position that is challenging and rewarding within an organization where hard work and commitment are recognized and encouraged.

Experience

2019-2021 Office of the Chief Medical Examiner, Boston, MA

Chief Administrative Officer

Manages the medical examiners administrative support staff statewide

Ensures administrative staff provides needed administrative support to Medical Examiners in achieving agency mission

Serves as the Administrative Assistant and liaison to the Chief Medical Examiner

Primary contact for the Governor's Office of Constituent Services and the Executive Office of Public Safety and Security's Director of Communication and Director of Legislative Affairs to address constituent and media inquiries

Responsible for the timely dissemination of information to stakeholders and serves as liaison with other agencies to include Department of Mental Health, Public Health, state and federal prisons, Fire Marshalls Office, Department of Children and Families, OSHA, Consumer Product Safety Commission, and Department of Corrections

Responsible for ensuring the timely and compassionate responses to inquiries from family and friends of decedents under OCME's jurisdiction in conjunction with the Administrative Services Supervisor

Provides communication from the Chief Medical Examiner to district attorneys and law enforcement

Facilitator of records for the Child Fatality Statewide Team

Administrator of the OCME Funeral Director Portal System and OCME contact for DPH’s death certificate program

Provides all documentation for the District and US Attorney’s Offices for their open and ongoing investigations

Oversee criminal and civil records release from the agency

Responds to court orders and requests by providing documentation

2018-2019 Office of the Chief Medical Examiner, Boston, MA

Office Support Liaison

Manages the medical examiners administrative support staff statewide

Ensures administrative staff provides needed administrative support to Medical Examiners in achieving agency mission

Serves as the Administrative Assistant and liaison to the Chief Medical Examiner

Responsible for the timely dissemination of information to stakeholders and serves as liaison with other agencies to include Department of Mental Health, Public Health, state and federal prisons, Fire Marshalls Office, Department of Children and Families, OSHA, Consumer Product Safety Commission, and Department of Corrections

Responsible for ensuring the timely and compassionate responses to inquiries from family and friends of decedents under OCME's jurisdiction in conjunction with the Administrative Services Supervisor

Provides communication from the Chief Medical Examiner to district attorneys and law enforcement

Liaison between the Chief Medical Examiner and the Medical Examiners and the Administrative Services Supervisor

Works with families on DNA requests for paternity

Facilitator of records for the Child Fatality Statewide Team

Administrator of the OCME Funeral Director Portal System and OCME contact for DPH’s death certificate program

Provides all documentation for the District and US Attorney’s Offices for their open and ongoing investigations

Oversee criminal and civil records release form the agency

Responds to court orders and requests by providing documentation

2017-2018 Office of the Chief Medical Examiner, Boston, MA

Chief of Staff/Director of Administrative Services

Responsible for the timely dissemination of information to stakeholders

Primary contact for the Governor's Office of Constituent Services and the Executive Office of Public Safety and Security's Director of Communication and Director of Legislative Affairs to address constituent and media inquiries

Responsible for ensuring the timely and compassionate response to inquiries from family and friends of decedents under OCME's jurisdiction.

Liaison with other external agencies to include Department of Mental Health, Public Health, state and federal prisons, Fire Marshalls Office, Department of Children and Families and OSHA

Contact for Law Enforcement and District Attorney’s Offices

Oversees public records requests

Coordinates the OCME's compliance with Chapter 38, section 2A Child Fatality Review Team.

Manages the medical examiners administrative support staff statewide

Ensures administrative staff provides needed administrative support to medical examiners support to medical examiners to achieve agency mission

Manages the medical records librarian and medical charts stored at the offices

Keeper of the Records handles Freedom-of Information Act (FOIA) Requests

Prepares and prioritizes appointments and correspondence, schedules appointments, screens calls, perform special projects as assigned

2005-2017 Office of the Chief Medical Examiner, Boston, MA

Paralegal Specialist

•Responds to requests for discovery on criminal and civil matters by reviewing and compiling documents

•Respond to subpoenas, public records requests and next-of-kin requests for materials according to the agency's statues and regulations

•Drafting objections to deposition subpoenas and motions to quash. Coordinates with district attorney's offices in preparing for criminal cases, ensuring production of materials to requesting parties will not compromise ongoing investigations

•Ensures the agency's compliance with Chapter 38, Sect., 2A, the child fatality review teams, identifying and providing necessary materials to the teams

•Collection and evaluation of evidence, organization of case file documentation and exhibits, briefing legal on case issues prior to proceedings

•Analysis of proposed legislation, determining any legal impact on the agency

•Responds to inquiries concerning formal interpretation of agency laws, rules and regulations

•Keeper of the Records handles Freedom-of Information Act (FOIA) Requests

•Liaison to District Attorney's Offices statewide

•Prepares and prioritizes appointments and correspondence, schedules appointments, screens calls, perform special projects as assigned

2000-2003 MBTA Police Department, Boston, MA

Assistant to the Chief of Police

Assisted Chief of Police in managing the Administrative Services Section of the Police Department

Highly confidential position

Required excellent written and oral communication skills

1997-2000 RobbinsRetail, Inc., Somerville, MA

Manager

Managed the personnel resources in a family owned retail business

Interacted with and assisted customers

1990-1997 Law Offices of Joseph Mahaney, Wellesley, MA

Law Office Manager

Coordinated case preparation

Communicated with clients, court staff and other attorneys

Prepared legal documents and pleadings

1989-1992 Suffolk County District Attorney, Boston, MA

Grand Jury Case Coordinator – Administrative Assistant

Coordinated cases for presentation to the Grand Jury

Assisted investigators and Assistant District Attorneys in gathering relevant information and preparing case files

Prepared and reviewed legal documents and pleadings

Administrative Assistant – Victim/Witness Specialist, Dorchester District Court

Assisted victims and witnesses in understanding and navigating the criminal justice system and its processes

Assisted the Assistant District Attorneys in coordinating case for presentation to the court

Prepared and reviewed legal documents and pleadings

Communicated with victims, witnesses and investigators on behalf of the District Attorney

Education

1983-1989 Northeastern University, Boston, MA

Bachelor of Science; Criminal Justice

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