Assistant General Manager

WILITA

SLAUGHTER

Assistant Manager

Contact About Me

*** ****** **** ** ** an Assistant Manager of Shell focuses on day to day operations of the store such as

Murfreesboro, TN, 37128 Providing excellent customer services, the upkeep and inventory for the store, and daily

612-***-**** Paperwork and cash balances. assist the manager in handling day to day operation such

as daily cash balances, depositing money and checks, and maintaining the books,

including employee hours. From 10+ years in customer, I have excelled in a high-volume

environment with expectational people skills, adapting to company changes, and using

my time wisely. By being creative and detail-oriented, I am able to identify problems

effectively, communicate them with my supervisor, and assist with finding or providing a

solution. With proficient skills in Microsoft Suites — Excel, Word, I assist with

scheduling to ensure the store is staffed adequately to provide excellent service to our

customer, vendors, and gas station personnel.

adowf8@r.postjobfree.com

Education Experience

GED January 2018 — Present

Nashville, TN Management ¢ Assistant Manager ¢ Shell

* Promoted from Associate to Assisted Manager within 6 months

* Assist the manager in handling day to day operation such as daily cash balances,

depositing money and checks, and maintaining the books, including employee

hours Create and maintain effective relationships with gas company personnel,

venders, and the customer.

* Create and maintain effective relationships with gas company personnel, venders,

and the customers.

* Order and receive merchandise and update and oversee inventory and stocking

activities.

= Assist in hiring and training personnel to perform duties at the gas station,

particularly gas station attendants and custodial staff members

June 2017 — January 2018

Customer Service * Cashier/Sales Associate * Shell

= Always provided each customer with the highest levels of service and satisfaction.

* Regularly communicated with vendors and assisted with restocking shelving and

product displays.

= Handled closing and opening duties, and ensured space was tidy and ready for

business each day.

* Assisted customers with issues at the pump and contacted service technicians when

necessary.

April 2016 — June 2017

Customer Service + Front Desk/Auditor * Downtown Sheraton

= Performed stellar customer service practices such as received and assisted guests

and escorted them to correct destinations, offices, rooms or meeting rooms,

* Performed general secretarial duties, including ~ scheduling meetings,

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* Demonstrated roficiencies i in telephone and fon desk reception within a high-

volume environment by calming upset and/or angry customers and researching

and rapidly solving problems.

May 2014 — March 2016

Customer Service + Front Desk/Auditor * Guesthouse Inn & Suites

" Handled a variety of customer service and administrative tasks and resolve

customer issues with expediency.

= Maintained a pleasant appearance of the reception space by coordinating the

maintenance of the front desk reception equipment, including — furniture and

brochures.

* Prepared bank deposit and balanced accounts for the following shift.

February 2010 — April 2011

Customer Service * Front Desk/Auditor * LaQuinta Inn

= Provide excellent customer service to guests and keep the front desk and

accounting operations running smoothly.

* Ensured a quick and friendly check in, a happy stay, and assisted with any needs

and issues the customer may have.

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