Mechanical Engineer- Skill: Service Engineer/ Service Advisor role
Resume:
Bachelor of Mechanical Engineering Graduated; April 2014
JAYA Engineering College, CGPA 7.71
Anna University,
Chennai, India.
• Positioned 2nd Runner Up (Service Manager NEXA- South 1-Category) in 27thAll India Skill Competition by Maruti Suzuki India Ltd, Oct., 2018.
• Certified Standard Service Quality by Suzuki - Bronze Master, Sep.,2018.
• Named as a Service Star and Placed in top 22/372 employees from Chennai zone Maruti Suzuki dealers, July 2018.
• Certified Professional as (till) Special Diagnosis employee in Maruti Suzuki, 2016.
• Completed Service Advisor and NEXA - Soft Skills (Customer Handling) in Maruti Suzuki, 2015.
• Named as a Performer and Professional Worker.
• Certified Lean Six Sigma White Belt professional, June 2020.
• Study Knowledge of complete Automobile System.
• By Road test having ability to identify Drive Axles, Chassis (suspensions/brakes), clutch Character and condition.
• Use of Diagnostic Tools with the help of Servicing Manual.
• Ability to use DMS (Dealer Management Service) at high level.
• Hands on training of making Service Quotation/ Estimation.
• On board LMV Diagnosing (such as Door operations, electrical, blower motor) MAHMOOD MUSHAHID L R A. B.E. Mechanical
Automotive Service Advisor (with Gulf Experience & UAE DL onprogress) linkedin.com/in/mahmood-mushahid-lra-84502663
+971-**-***-****/ Flat No.301, Asteco Apartments -Hor Al Anz -Deira -Dubai *******.********@*****.***
Work Experience
7 Years
AGE
28 years
Career Objective
Experienced Automotive Service Advisor skilled in exceeding service goals and company expectations by providing high standards of customer service through the application of engineering, utilizing models and analysis. Friendly, outgoing and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose the problems.
Education
Career Highlights/ Certification
KEY STRENGTHS
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• Knowledge on various types of Fuel Pumps & Injectors.
• Servicing and repair for: Brake Drums and Rotor R/R
• Hands on training in AutoCAD (2D) 2018V
• Knowledge & Hands-on training in Ecat, Etis, GMIPS, MIPS - Authoring Publishing Tools. LIST OF COMPANIES & DURATION:
S.No COMPANIES DESIGNATION DURATION
1
BOSCH DIESEL
SERVICE-
Al SALEHI Machinery &
Equipment Repairer,
UAE
SERVICE
ADVISOR
FEB 2020 –
TILL DATE
2
MARUTI SUZUKI ARENA-
AIE CARS, INDIA.
SERVICE
ADVISOR
JUN 2014 –
AUG 2017
3
MARUTI SUZUKI -
NEXA SERVICE-
PILLAI & SONS MOTOR
COMPANY, INDIA.
SERNIOR
SERVICE
ADVISOR
SEP 2017 –
NOV 2018
4
OE CONNECTION INDIA
SERVICES PVT. LTD., -
FORD SUPPLIER, INDIA.
SENIOR
DATA
ANALYST
DEC 2018 –
NOV 2019
February 2020 – TILL DATE
Service Advisor
Bosch Diesel Service – (by Al Salehi, Machinery & Equipment Repairer) Dubai, United Arab Emirates.
• Attending to all Customers query either by phone, walk-in or email in a prompt and courteous manner.
• Obtaining complete customer information and update the system database.
• Preparing Service Job Cards accurately as per job card fields required.
• Coordinate with the assigned technician in getting inspection/ testing report.
• Identifying part numbers required as per technician's report and coordinate with the Parts dept for availability.
• Preparing Quotation, get approval from the superior for pricing and submit to the Customer.
• Monitoring work progress for each approved Quotation and keep the customer updated.
• Preparing Technical Reports as per the Defective items using PPT to the customer.
• Coordinating with the Billing In-charge for Delivery Notes and Invoices.
• Coordinating promptly with the company driver or inform immediately the customer to collect the items.
• Perform post-service follow-up call periodically.
• Providing general support to the Sales team when necessary and as instructed.
• Submitting regular monthly reports in an accurate and timely manner. Work Experience
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July 2014 – August 2017
Service Advisor – Service & Bodyshop
Maruti Suzuki ARENA (by AIE Cars),
Chennai, India.
• Provided an elevated customer experience to generate a loyal customer.
• Effectively communicated with sales, and marketing.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Demonstrates Customer handling Skills and interpersonal skills.
• Taken care of A+ (JD power survey) customer for 2 years and achieved a highest CSI Score of 840 during the course of time.
• Asking Question and record customer requests without delay.
• Collecting accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathies and clarify customer requests.
• Ensure adequate number of Repair Order as per the business flow.
• Ensure proper explanation of the content of work in detail.
• Submitting accidental/natural calamity claims in online portal with respect to the insurance company.
• Making repair quotation
• Check workshop situation and promise delivery time.
• Ensure providing proper cost estimate and delivery time to Customer.
• Ensure keeping promised time to customers.
• Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Deliver the vehicle in person
• Ensure achievement of given revenue targets
• Promotion of value-added services
• Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience
• Follow up payments of credit customers and ensure collection within stipulated time.
• Regularly monitor orders raised by him and ensure timely billing.
• Conduct post service follow up to ensure customer satisfaction.
• Plays a crucial role in achieving budgeted service & other sales revenue targets every month.
• Responsible for the consistent high CSV scores.
• Earned management trust by serving as key holder, responsible of opening and closing the service center. September 2017 – November 2018
Senior Service Advisor
NEXA Service, Maruti Suzuki (by Pillai and Sons Motor Company), Chennai, India.
• Making introduction calls to customer who has taken the delivery from company’s sales outlet and explaining about the service location, facilities and PMS.
• Making SMR calls and booking appointments generated in N-PAD.
• Making PSF calls and ensuring the customer is satisfied, if not making an appointment and attend the complaint, closing it within the stipulated time.
• Up selling of MC, EW &GNA.
• Attending promptly and greet with a smile.
• Asking Question and record customer requests without delay.
• Collecting accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathies and clarify customer requests.
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• Ensure proper explanation of the content of work in detail.
• Check workshop situation and promise delivery time.
• Ensure providing proper cost estimate and delivery time to Customer.
• Ensure keeping promised time to customers
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Deliver the vehicle in person
• Plays a crucial role in achieving budgeted service & other sales revenue targets every month.
• Demonstrates Customer handling Skills and interpersonal skills.
• Diagnosing the technical concern by using respective service manual.
• Monitoring the workshop progress and productivity.
• Warranty coordination with Territory Service Manager approvals.
• Checking the pre follow up and post follow up calls.
• Submission of daily reports to TSM based on the daily labour, parts, complaints.
• Ensure achievement of given revenue targets
• Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience
• Follow up payments of credit customers and ensure collection within stipulated time.
• Regularly monitor orders raised by him and ensure timely billing.
• Conduct post service follow up to ensure customer satisfaction.
• Responsible for the consistent high CSV scores.
• Plays crucial role in obtaining the optimum scores in Principal's dealer clinic activities.
• Earned management trust by serving as key holder, responsible of opening and closing the service center. December 2018 - November 2019
Senior Data Analyst (for Indian Overseas)
OE Connection India Services Pvt. Ltd, (Ford Supplier– European Market) Authoring Services.
Chennai, India
Menu Pricing-
• Analyses and research Vehicle Manufacturers data in order to accurately update data in our menu management systems.
• Perform research and analysis in order to ensure that correct data is being published.
• Using Task List as main source of information where work is scheduled between team members and where progress of work is updated.
• Reading work instruction for selective repairs to determine additional parts required to be renewed as an addition to major part.
• Work closely with Electronic Parts Catalogue data for correct parts location and checking their proper usage.
• Data maintenance and management based on Work Q requirements.
• Review of additional specification supplied by the client.
• Regular liaison with the Menu Authoring team and actively participating in the task-list meetings.
• Adhere to the established communications channels both internally and externally.
• Work with the team in Poland and Chelmsford to analyses and resolve data issues and queries
• Provide support to the Production Team to validate imports & exports when required in accordance with instructions from the Team Leader.
• To fully validate all monthly maintenance work prior to task list, sign off and handing over to the Production Team.
• To ensure that all work is carried out to the highest quality and that the quality procedures are followed, understood & recorded.
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• Familiar with DMS
• Service & Body repair estimation
• Customer problem solving
• Probing and Diagnosing
• Customer Service delivery
• Automotive Sound Knowledge
• Diagnosis with service Manual
• Data Technical Publishing
• Warranty and Insurance claiming
• Menu template creation
• Team Management
• E-catalogue usage
• Data analyst
• English (fluent)
• Tamil (native)
• Urdu (conversation)
• Hindi (conversation)
• Driving and Riding • Learning Mechanical Mechanisms
• Playing Football, Cricket
• Running & Cycling
• Sudoku
Father’s Name : (Late) Mr. Rafeeq Ahamed L S M Marital Status : Married Birthday : August 18, 1992 Nationality : Indian
Gender : Male Passport No : L9299107
P. Address : 45, Haji Appa Thaikka Street, Visa status : Employment Visa Kayalpattinam, Certification : Attested
Thoothukudi,
Tamilnadu, India -628204
Declaration
I, Mahmood Mushahid L R A, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Mahmood Mushahid L R A
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