Customer Care Administrative Assistant
Resume:
Diamond McDonald
Chesapeake, VA
ado0fx@r.postjobfree.com
To succeed in a stimulating and challenging environment building the success of the company while experiencing advancement opportunities. Dedicated Customer Service Representative passionate and skilled in customer care. Specialize in facilitating customer satisfaction by communicating fluidly. Reliable and driven, with strong time management and prioritizing abilities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Investment Processor
Capital Group - Norfolk, VA
November 2020 to Present
• + Process on-line account transactions such as investments being routed into different types of investment funds
• Process financial orders such as redemptions from retirement or college savings accounts
• Work with high attention to detail and the ability to analyze information
• Make outbound customer calls to verify & clarify financial data and requests Customer Care Representative/ Claim Processor
Anthem, Inc - Virginia Beach, VA
November 2018 to October 2019
Maximizing my ability to provide and deliver professional helpful high quality service and assistance efficiently. handle issues for customers to ensure they are satisfied in a positive way codes and process claims research and analyzes claim issues respond to inquiries involving customer/client contact. Processed claims.
Customer Service/ Cashier
Walmart
September 2014 to November 2018
Maximizing my ability to provide and deliver professional helpful high-quality service and assistance efficiently. Handle issue for customers to ensure they are satisfied in a positive way. Interpreted and followed written procedures. Educate & enlighten customers on product prices and details/ Handle money Administrative Assistant/Receptionist
Trinity's Little Angels
2014 to June 2018
Developed schedules and routines to ensure the children had enough physical activity, rest, and play time. Answer phone/ data entry. Maintained and monitored records, ordered supplies, and set appointments for training. Provided general information about organization Education
Bachelor of Science in Biology
Tidewater Community College
Present
High School Diploma
Grassfield High School
September 2012 to June 2015
Skills
• Co Communication skills
• Flexibility
• Integrity
• Strong leadership & teamwork
• Professionalism
• Willingness to learn
• Excellent administrative duties
• Adaptability
• Positive attitude
• Resilience
• Oral/ Written Skills
• Telephone
• Various Microsoft Skills
• Excellent Judgement and Decision Making
• Organizational skills
• Data Entry
• Interpersonal Skill mmunication skills
• Research
• Strategic Planning
• Marketing
• Presentation Skills
• Financial precessing (1 year)
• Data collection
• Ability in computer functions and teaching skills
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