Automotive Service Operations Manager

Dr. Donald E. Wettlaufer PsyD, LMT

*** ****** ******, *******, ** 30183

adnv62@r.postjobfree.com

770-***-**** (H) 770-***-**** (M)

SKILLS

Team Player Critical Thinking Education and Training Research and Analysis Employee development Customer Service Counceling Management Financial management Marketing Business Budgeting EMPLOYMENT

Independent Massage Therapist/Health and Wellness Counselor 2011 – present I am a bodywork specialist blending my experience in Eastern and Western massage therapies. I use my strengths in customer service, building client relationships, and innovative marketing strategies. Provide therapeutic massage to clients who have cancer using Swedish, Cancer, and Neuromuscular Massage modalities. Counsel clients on behaviors that encourage health and wellness and improve quality of lif massage and counseling services customized to client needs. The Car Place - Owner 1994 – 2009

I managed the daily operation of multiple locations, Tire and Automotive Service Centers to include budgeting, purchasing, and financial management. I supervised 35 employees consisting of managers, skilled and unskilled workers. My duties included sales, hiring, training, employee development, all related personnel functions, and customer service/satisfaction. I have a strong understanding of customer service processes and principles. Watching consumer trends and recommending stocking of particular items. I took this start-up business to multiple locations with yearly revenues of over 8 million dollars.

General Accident Insurance – Operations Manager 1985 – 1994 Responsible for financial management, of a multimillion-dollar insurance company, that comprised all accounting functions that included preparation and examination of financial records. Prepared and maintained organizations annual budget. Purchased equipment as needed verifying that records are accurate and that disbursements are paid correctly and on time as well as perform daily fiscal operations of the business. Phillips College of Atlanta - Instructor 1981 - 1987 On a full time and part-time basis taught college-level psychology and business classes that included Accounting, Introduction and Advanced Psychology courses, Business Law, Small Business Administration, Business Psychology, and Communication. I am creative and resourceful at adapting instructional strategies to meet unique student needs. I design and adapted positive approaches and proactive interventions advancing learner engagement; academic achievement; cognitive development; and improvements in social, behavioral and communication skills. EDUCATION

University of the Rockies – Doctor of Psychology- Health and Wellness Mercer University- Masters of Business Administration Georgia State University – Masters of Public Administration Georgia State University – Bachelor of Science in Education Academy of Somatic Healing Arts (ASHA) – Massage Therapy Certification PUBLICATIONS

The Effects of Massage on Student Stress ProQuest Publishing 2017 ASSOCIATIONS

President Atlanta Tire Dealers Association two terms 2003- 2005 President Georgia Tire Dealers Association 2006

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