Gaming Dealer, Supervisor

LINDA ASSIGINACK

** ********** *****, ***** ***. Marie, ON P6A 6H2

705-***-**** adntcp@r.postjobfree.com

Professional Summary

•Self-motivated customer service professional with 15+ years of experience providing quality service in the gaming, hospitality and financial industries

•Responsible for a range of administrative duties such as taking minutes, responding to telephone inquiries, routing incoming and outgoing mail including courier packages, and maintaining confidential client information

•Experience handling large sums of money (both Canadian and foreign currency) using POS systems and calculating cash disbursements

•Detail oriented individual with rapid, accurate 10-key numeric data entry skills

•Focused on high standards, accuracy and proficiency while maintaining profitability, security and the integrity of company

•Positive, respectful, people oriented employee with superior communication, leadership, conflict resolution and teamwork skills

Relevant Skills

Customer Service

•Greeted customers in a welcoming friendly manner, consistently building strong professional customer relationships

•Took accurate telephone and in-person food and dessert orders

•Clearly explained house rules, such as game rules and betting limits, to patrons

•Disbursed winnings and took payments for losses in the fast paced gaming industry

•Sold cashier cheques, travelers cheques, and money orders.

•Processed exchange rates, purchased and sold foreign currency

Leadership

•Adhered to and enforced gaming compliance to maintain quality control of gaming tables and follow Alcohol and Gaming Commission of Ontario legislation

•Screened resumes, interviewed, hired and trained employees

•Scheduled employees and assigned duties ensuring adequate coverage to provide efficient, quality service and to maintain company standards

•Coordinated phone and in-person interviews

•Trained employees in providing quality service, operating POS system, and company policies

Administrative

•Completed accurate daily cash documentation including money received, money distributed, loans out/in, Western Union transactions, money exchanges and credit card purchases

•Counted cash drawers, prepared and made cash deposits, and prepared floats for next day

•Processed incoming and outgoing regular mail and courier packages

•Took accurate meeting minutes and distributed to committee members

•Responsible for opening and closing procedures including conducting gaming table audits

•Processed financial transactions including entering client income information to determine loan eligibility and accepting and entering loan payments.

•Knowledge in Basic Microsoft Office, Word, Power Point, Quickbooks, Excel

Work History

Table Games Dealer/Supervisor Gateway Casinos Sault Ste. Marie, ON 2016 - present

Cash Office Associate Cash 4 You, Sault Ste. Marie, ON Jan – Jul 2016

Assistant Manager Dairy Queen Sault Ste. Marie, ON 2015 - 2016

(Promoted from Team Leader to Assistant Manager within 2 months.)

Education and Certifications

Business Management courses, Bay de Noc Community College, Escanaba, MI

Grade 12 High School Diploma, Munising High and Middle School - Munising, MI

Safe Food Handling 2015- Present

WHMIS

Smart Serve

Money Laundering

Committee Work

Gateway Casino Committees

•Health and Safety, Secretary, 2016 - present

•Engagement (working to engage employees), Member, 2018-Present

•Gateway Gives (committee responsible for reviewing and distributing community requests for donations), Member, 2018-Present

•Responsible Gaming, Member, 2018-Present

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