Client Coordinator Team Captain

CURRICULUM VITAE.

VIVEK.P E-mail : adno90@r.postjobfree.com

No.88/23, Mobile : +91-956******* / 730-***-****

F Block, Thanikachalam Nagar

Ponniamman Medu

Chennai - 110

Adhar number : 809*********

OBJECTIVE

Intend to build a career with leading corporate environment with committed and dedicated people, which will help me to explore myself fully and realize my potential and to achieve more. Work with utmost dedication and to be asset to the organization

Carrier Objective

To be an innovative professional in the most challenging position with an organization that provides many opportunities to learn and to contribute in information technology. I would like to shoulder higher responsibilities for mutual benefit of self and the organization.

ACADEMICS

QUALIFICATION INSTITUTION

B.E (Computer Science and Engineering)

Course completion

Session:2004-2008

Higher Secondary Course Certificate(HSC)

With (63.58%)

Session: 2003-2004

Secondary School Leaving Certificate (SSLC)

With (79.85%)

Session:2001-2002

BBA (Business Administration)

session 2009-2012

Mailam Engineering College,

Mailam, Villupuram District.

(Anna University)

St.Ann’s higher secondary school,

Tindivanam-604002.

St.Ann’s higher secondary school,

Tindivanam-604002.

Madras University

AREA OF INTEREST

Content Logistics / Digital cinema processing

Executive co- ordinations

Client coordination

Backup maintenance/ Database scheduling

Team leadership

Skills Summary

Operating Systems

Packages

MS-DOS, Linux,Unix,WINDOWS upgrade

MS-OFFICE, ADOBE PHOTOSHOP,

MULTIMEDIA

ACHIEVEMENTS

Won a Prize in Project Competition in “Meczion06” Science day celebration.

Won a prize in paper presentation in “Artificial Intelligence”.

Winner up in soccer finals-Team captain.

Certified in “Disney Site Security Evaluation,2017 & 2018”

Professional Experience

Organization

Experience

Designation

Role

Tech Mahindra

Chennai

February 2011 to March 2012

Customer Support Associate

Team Member

Transtarz Technologies

Tindivanam

Feb 2009 to April 2010

Project Outsourcer

Team Member

Qube Cinema Technologies

June 2012 to June 2020

Team Leader client coordination/ content logistics

Team Leader

Organization

Tech Mahindra Pvt Ltd

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMI Level 5,Tech Mahindra BSG today – stronger and better than ever before. Innovation has been synthesized into the very DNA of the organization and all its processes at a time when Business Process Outsourcing continues to push the limits of benefits that corporate can achieve with BPO partners. Tech Mahindra BPO has year after year, proven its strength in taking complete ownership of projects while providing end-to-end services

Vision & Values

●To be the most respected solution provider in the communications ecosystem

●Anticipating and enabling change

●Admired for technology, agility, innovation, business models and the quality of its talent

Quality Policy

'Endeavour to offer quality and cost-effective solutions to fulfil our customers' expectations.'

Responsibilities

Handling all three different works of a Call-center Inbound, Outbound and back-office work for the process and met the targets assigned all months.

Handling different Back office works - activation, barring, suspension, Provisioning and other Circle documentation sanity checking.

Handling escalation calls,

Assisting Team Leaders in an absent of Floor TL taking responsible for all activities.

Daily huddles for assigned team based on new process and product

Preparing different reports for Client requirements and Operations too.

Scheduling the shift for assigned team.

Refreshment training for new batches.

Maintaining team performance Tracker.

Repeat call audit for the process and ensuring reduce the call volume

Professional Skills

Goal-driven achiever with strong organizational and analytical skills.

Ability to work in team

Problem-solving abilities.

Multi-tasking talents.

Loyal, Accountability.

ACHIVEMENTS

1.Awarded Best Supporter TLs and Quality Topper for the month March’11.

2.Awarded Best Supporter TLs and Quality Topper for the month Sep.

3. Several Appreciations from Clients for dedications towards given works.

4. One of the top 5 performers from the month of Feb 2011.

●Awarded as Best Team player.

●Handled all three different works of Inbound, Outbound and back-office work for the process and met the targets assigned all months.

PREVIOUS WORK EXPERIENCE:

Organization: Transtarz Technologies Tindivanam

Designation : Project Outsourcer .

Duration : Feb 2009 to April 2010

CURRENT EMPOYMENT:

Currently working as a “Team Leader client coordinator cum content logistics executive” (From 2012 June to current) in “Qube Cinema Technologies” Chennai - 600004

Professional skills

Receiving and checking Source Files

Recording Drive details and storing in Deposit Locker

Handing over content to the Mastering team

Updating Client on progress and fixing date for QC

With Client in case of disparities in the content

With Marketing team so that they can plan KDM releases

With Production / Editor upon completion of the DCP

With Client for handing over the completed content

Get Client's signature while receiving Source file

Get Client's signature while returning haning over the Mastered Content

Return the source files, once again check the Source File in the client’s presence and ensure that all parameters are in order.

Record the source returned details on the Excel sheet and get it signed by the client

Keep Client posted at regular intervals on progress

Improve on skills that enhance productivity at work

Develop telephone etiquette

Be available to complete the assigned tasks

Be meticulous and thorough in entering and maintaining data

Deliverables

Receiving content from Mastering and handing it over to the copying team for duplication

Enter details of content for easy tracking

Cross check package file information with regional offices

Backup of all Mastered content

Document the details of the delivered content

Protecting and safekeeping of the equipment and the facility

Coordination

Strict adherence to security related processes(ISO)

With Marketing team for content

With the Vault team to ensure backup completion

With the Mastering team and QTS

With Client for handing over the completed content

Process Adherence

Update the information of all back up files on network enabled Excel sheets

Get mail confirmation for all content that is delivered

Professional effectiveness

Improve on skills that enhance productivity at work

Develop telephone etiquette

Be available to complete the assigned tasks

Be meticulous and thorough in entering and maintaining data

KEY PERFORMANCE INDICATORS:

Uploading DCPS in Qube wire & downloading deliverable s via wire tap appliances

Accurate in Auditing coverage with perfect outbounds

Uploading contents in Qubewire / Aspera uploads,

Maintaining accurate data work sheets for all backups & sources.

Content receiving with marketing confirmation through mail & Checking the source files with exact frame count verification.

Checking the source and entering in the frame count sheet & Scanning & sharing the source file information with engineers.

cross checking the pkg files during dcps delivery.

dcp's has been verified & entering the drive numbers in the excel sheet on weekly release basis Dcps drive details has been entered in delivery challan with drive s/n and delivering with appropriate sign.

shutdowning the servers during non availability of works. Moving backup drives to container at the EOD. Updating the issue through ISO team for ticket raising.( for all network and server enabled issues)

planning dcp cloning and multiplying on timely action on priority.

Getting confirmation with marketing through mail to deliver the dcp.

Delivery challan provided to client with all details.

Updating the show details to production after completion of works & updating if have any issue.

Data's updating in excel sheet and in erp as below.

Content transferring

Cargo details

Updating AWB no

Drive number delivery outward details.

Overseas delivery details.

Weekly release excel sheet updating.

Transmit and cargo details for both inward and outward.

Returning the source hdd's by getting confirmation from marketing & from production letter.

Delivering the hdd by cross checking the frame counts with clients.

4.planning dcp cloning and multiplying on timely action on priority.

Getting confirmation with marketing through mail to deliver the dcp.

Delivery challan provided to client with all details.

dcp's has been verified & entering the drive numbers in the excel sheet on weekly release basis

Dcps drive details has been entered in delivery challan with drive s/n and delivering with appropriate sign.

shutdowning the servers during non availability of works. Moving backup drives to container at the EOD.

Updating the issue through ISO team for ticket raising.( for all network and server enabled issues)

explaining the process through oral and mail communication to engineers

TRAITS

Very enthusiastic and highly motivated with a positive attitude.

Efficient leader with good communication skills.

Open Minded and Straight forward.

Comfort in team work management.

BELIEF PERSONAL PROFILE

“My dream is to join

an organization

that carries its

people with its mission”

Date of Birth

Father’s Name

Gender

Nationality

State of Domicile

Linguistic Proficiency

Communication Address

24th January 1987

P.Ponnusamy

Male

Indian

Tamil Nadu

English, Tamil

s/o P.Ponnusamy,

No.88/23, F block

Thanikachalam Nagar

Ponniamman medu

Chennai - 110.

DECLARATION

I hereby declare that the aforementioned information is correct to my knowledge and belief.

Place : Kind Regards

Date :

(P.VIVEK)

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