Time management, Leadership, Team cordination, Customer relationship
Resume:
ANMOL GUPTA
E-MAIL: adnnh2@r.postjobfree.com
ADDRESS– N BLOCK, RAGHUBIR NAGAR
NEW DELHI-110027
OBJECTIVE
As a young energetic professional from hospitality industry I want to implement my knowledge and skills in a resourceful way. I am eager to work hard with passion and zeal to do something unique so that I could contribute and lead with my experience towards your organization’s success.
ACADEMIC QUALIFICATION
2014-2018: Passed Bachelor in Hotel Management and Catering Technology (BHMCT) from Banarsidas Chandiwala Institute Of Hotel Management and Catering Technology affiliated to Guru Gobind Singh Indraprastha University and approves from AICTE and NAAC.
2013-2014: Passed ALL INDIA SENIOR SCHOOL CERTIFICATE EXAMINATION from CBSE board from SHADLEY PUBLIC SCHOOL, RAJOURI GARDEN, NEW DELHI.
2011-2012: Passed All INDIA SECONDARY SCHOOL CERTIFICATE EXAMINATION from CBSE board from SHADLEY PUBLIC SCHOOL, RAJOURI GARDEN, NEW DELHI.
INDUSTRIAL EXPERIENCE
Worked in LE MERIDIEN, a 5 star business hotel of (Marriott international) situated in gurugram as guest services associate in front office department from 10thDecember 2018 till 12th November 2020.
Worked in THE BRISTOL, a 5 star deluxe hotel situated in gurugram
from (june – November) 2018 in front office department.
Successfully completed 20 weeks of Industrial training from : SHERATON HOTEL, SAKET NEW DELHI (IN 2017)
Successfully completed 10 weeks of Exposure training from : TAJ PALACE HOTEL, NEW DELHI (IN 2015)
ACHIEVEMENTS & AWARDS
Had won ’Sprit to Serve’ award from Mr. Bill Marriott & Mr. Arne M. Sorenson for commitment towards service excellence and guest satisfaction.
Got the personalized appreciation letter from Mr. Bill Marriott (Chairman of Marriott international) & Mr. Arne M Sorenson (C E O & President) for dedication towards customer service.
Got the certificate in nomination for ‘Associate for the month’ from
General Manager of the hotel.
Got a personalized letter of appreciation from Craig S. Smith ( President & Managing Director Asia pacific) of Marriott International for doing efforts for each and every guest.
Received appreciation letter from Executive Housekeeper during my Industrial training in ITC Welcome Hotel Sheraton, Saket for making hand made flowers.
LEARNINGS
.
Worked as in different sections of front office department like operators section, executive business lounge, front desk which helps me to learn all the administrative work associated within the department
Had basic knowledge of Microsoft (Word, Excel, Powerpoint, Outlook)
Good experience of face to face interaction with guest of different nationalities from around the world
Learned how to build and maintain customer relationship and to provide highest standards of customer satisfaction
Had knowledge of IDS & opera which is a property management system
Learned how to respond the guest calls, chats, e-mails in a professional manner
Learned how to manage a team to give out best results from the available resources to achieve utmost guest satisfaction
Had experience of handling various kinds of reports and cash float at front desk counter
Always had a strategic and professional approach towards company’s vision and mission
PERSONAL SKILLS
Focused and Hard Working professional
Quick and Good Learner
Excellent Observation Skills
Good Interpersonal Skills
Able to Plan and Accomplish Assigned Tasks
Easily adaptable to the work environment
Time management skills
Always works within organizational values
INTEREST
Practicing Yoga to Stay Healthy
Watching Motivational Videos
Playing Cricket and Badminton
Listening Soft & Soothing Music
PERSONAL DETAILS
DATE OF BIRTH: 19th October 1996 MARITAL STATUS: UNMARRIED
GENDER: MALE
LINGUISTIC KNOWN: ENGLISH AND HINDI
DECLARATION
I hereby declare that the above mentioned information is correct to my knowledge and I bear the full responsibility for the correctness of any particulars.
D A T E - - - - - - - - - -
Place (New Delhi) ANMOL GUPTA
ANMOL GUPTA
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