Technology Officer Chief

Hong Heng Lau

408-***-**** ● adnlnz@r.postjobfree.com ● https://www.linkedin.com/in/lauhongheng

PROFILE

Accomplished technical executive with over 20 years of experience delivering strong results while innovatively managing through rapidly evolving business requirements. Creative thinker who understands technical constraints and financial constraints and uses them as additional tools when solving problems. Excellent leader with major strengths including leading, growing, and scaling multi- functional technical operations across the US, EMEA, and Asia; building strong, high-performing, and high-morale teams; and delivering great customer results, investor results, and especially employee results while leading many different merger and acquisition integrations. SKILLS

Problem Solving

Strategic Planning and

Direction

Effective Communication

International Operations

Team Building

Leadership Development

Organizational Planning

M & A Integration

Uptime SLA

IT Budget Management

SaaS Gross Margin

Management

P&L Management

ITIL

Vendor Management

Project Management

Multilingual

IT/SaaS/Cloud Operations

and Architecture

Datacenter Operations

Database

Storage & Backup

Virtualization

Micro-Segmentation

Business Continuity

Disaster Recovery

PROFESSIONAL EXPERIENCE

E2open LLC, Austin, Texas

Area Vice President, Cloud Infrastructure & Operations 2015 – 2021

● Managed $28M Cloud (IT/SaaS) Infrastructure & Operations budget and achieved 73% gross margin, while maintaining SLA uptime commit for all customers

● Scaled cloud infrastructure by multiple folds in 5 years via organic and M&A growth. Infrastructure grown from, 3000+ to 9000+ servers, 500+ TB to 3+ PB storage, and 400+ to 1000+ databases, across multiple colocation datacenters in the US and China, and maintained 99.99% high availability

● Cut more than $5M annual hosting cost by migrating and consolidating 12 datacenters from M&A

● Created synergy, eliminated silos, and increased morale for 9 acquired IT Operations teams in the US, India, Malaysia, and China. In-sourced operations for one of the M&A entities and achieved $1.4M OPEX savings

● Grew Cloud Infrastructure & Operations team globally from 28 to 128 people, while maintaining more than 95% retention rate, including critical key employees from all M&A entities, with average tenure of 5+ years all while staying within budget

● Completed Oracle ULA certification preparation to acquire $127M assets (oracle licenses) with zero liability (100% license compliance), which amounted to more than 2000% ROI on Oracle licenses. Certified licenses are estimated to be able to support 900% future growth on oracle-based customers Hong Heng Lau

408-***-**** ● adnlnz@r.postjobfree.com ● https://www.linkedin.com/in/lauhongheng Page 2

● Implemented micro-segmentation to enhance security and reduce attack surface by regulating lateral network movement, compartmentalizing network, and segregating customer data, to meet contractual requirement from customers such as Exxon, Google, Cisco, and Dell

● Reduced $1.5M hosting cost over 4 years by eliminating brokers and renegotiating multi-year colocation contracts directly with Equinix

● Achieved SOC1, SOC2, ISO27000, and GDPR certification and compliance while collaborating with Infosec & Compliance team

E2open, Kuala Lumpur, Malaysia

Senior Director, Cloud Operations 2010 – 2015

● Managed $15M cloud operations budget and achieved 75% gross margin, also maintained SLA uptime commit for all customers

● Established Application Support and Managed Service teams in Asia, US, and EMEA, to enable Professional Services resource to focus on revenue generating work which resulted in meeting a key business goal of increasing PS gross margins

● Led Operations team while collaborating with external auditors, Finance, Legal, Professional Service and Global Support departments to establish and implement process to shorten SaaS revenue recognition time from 6 months to 2 weeks

● Worked with the CFO and EVP to successfully negotiated Oracle ULA agreement with a TCO of $6.1M and an estimated ROI of $26M over 3 years

● Coached and developed more than a dozen cloud operations employees, in Asia, the US, and the UK, who are now top performing directors and managers

● Built colocation data center in Shanghai, China in less than 6 months, on reduced CAPEX spend, and achieved 52% SaaS gross margin on year one

Director, IT Operations 2005 – 2010

● Built IT Operations teams in E2open Malaysia as paired resources for the US IT Operations team

● Eliminated SLA risk and service credit payouts by partnering with Global Support to reduce false positive alerts by 300% which enabled Global Support to achieve 15-minute incident response time

● Rolled out VMware virtualization and reduced CAPEX per customer solution from $100K to $48K with a total projected CAPEX saving of $2.6M for 2009 and 2010

● Led database team to analyze Oracle licensing cost and completed a 2-year consolidation plan which reduced overall licensing and support fees from $2.3M to $1.3M Galaxy Distribution System Limited, Kuala Lumpur, Malaysia Vice President, Information Technology 2004 – 2005 Vice President of Software Development 2004 – 2004

● Oversaw product development to ensure smooth and timely delivery of all Galaxy products to the Galaxy business network in Asia, Europe, North & South America, and South Africa Hong Heng Lau

408-***-**** ● adnlnz@r.postjobfree.com ● https://www.linkedin.com/in/lauhongheng Page 3

● Re-evaluated out-sourcing proposal for Galaxy TDS Network supplier drivers and renegotiated out- sourcing project with vendors to reduce 50% out-sourcing cost. This was estimated to reduce USD $1M out-sourcing cost over 3 years

Director of Software Development 2003 – 2004

● Collaborated with Regional Sales Directors across North and South America, Europe, Asia, and Helpdesk in Thailand, to improve satisfaction for partners in Galaxy Travel Distribution Networks by reducing support turnaround time on all products from 4 weeks to 1 week

● Collaborated with strategic business partner in Amsterdam to resume timely delivery of a pending product to Amsterdam Tourist Board and Den Haag, which resulted in continuation of a product line with

€ $12,000,000 yearly booking revenue

ENTREPRENEURIAL EXPERIENCE

Infusis.com, Kuala Lumpur, Malaysia

Database Consulting Service

● Consulted with SchlumbergerSema / Maxis, Malaysia, to implement HOTLINK prepaid mobile telco billing system and migrated 1.5 million subscribers and 200 million call records from legacy system Pivota.com, Kuala Lumpur, Malaysia

Co-Founder & Chief Technology Officer

● Established business partnership with companies such as Public Bank, UOB Bank, DHL Worldwide, SkyNet Worldwide, Netlife, Oracle Corporation, and Viztel Solutions (CrossJunction.com) EDUCATION

Stanford Graduate School of Business, US / National University of Singapore, Singapore

● Stanford-NUS Executive Program in International Management University of Missouri, Columbia, MO, US

● Master of Science in Computer Science (MS. CS)

University of Missouri, Columbia, MO, US

● Bachelor of Science in Computer Science (BS. CS), with Minor in Mathematics Dale Carnegie: Effective Communications and Human Relations ITIL Certification

LANGUAGE

English ● Chinese/Mandarin ● Malay (Malaysia, Indonesia) Cantonese ● Hokkien (Taiwan) ● Teochew (Malaysia, Singapore)

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