Employee Relations Service Associate

SHUBHAM SAH

Address: Tulsi nagar,polysheet

NANITAL.

Date of Birth: September 24th, 1993

Phone No: +91-745*******

Email id: adndfs@r.postjobfree.com

CAREER OBJECTIVE

An enthusiastic hospitality professional. Driven to work tirelessly for the benefit of the organization. Maximizing the revenues and efficiently manage the processes and team and providing the best, always while developing long lasting customer and employee relations.

ACADEMIC QUALIFICATION

Passed 10th from C.B.S.E Board

Passed 10+2 from C.B.S.E Board

PROFESSIONAL QUALIFICATION

2012-2015: completed 3 years degree course of Hotel Management from (AMARPALI GROUP OF INSTITUTE).

PROFESSIONAL SKILLS

High leadership record with good interpersonal skills, entrepreneurial capabilities into driving large teams towards operational excellence.

Complete knowledge on departmental SOP’s.

Software systems knowledge includes Opera, Touché, Micros

All month end financial reports such as cover analysis, day by day sale report, menu engineering and food and beverage sale analysis, breakage report analysis.

First aid and fire life safety.

Complete knowledge of MS office ( Word, Excel and Power point)

Up selling and smart selling skills.

Good communication skills.

Strong motivational skills.

Professional and positive attitude.

WORK EXPERIENCE:

Worked with JW MARRIOTT Hotel Aerocity, New Delhi from 2 February 2015 till 15 DECEMBER 2017 as guest service associate.

Worked with THE LEELA PALACE,CHANAKYAPURI from 15 march 2018 till 21 December 2018 as a Guest Service executive.

Worked with THE TANDOOR RESTAURANT,JING JHANG HOTEL,(SHANGHAI). SHANGHAI FORESIGHT RESTAURANT CO. LTD from 1 august 2019 till 15 june 2020 as a team leader.

ACHEIVEMENTS:

K3 restaurant is featuring in top 5 restaurants among 11567 restaurants in the city as per Trip advisor ratings.

Exceeding year to date beverage revenue against budget by 25 % for the last year.

Exceeded Beverage revenue by 12.7 % over and above the budget in year 2016 .

I have managed teams of more than 30 associates at different occasions.

Responsible for designing shifts and making the duty rosters for the staff under my span of control.

Collation of competition market strategies and USP’s to develop and improve the restaurant operations.

Responsible for assigning key responsibility areas to the staff so as to manage the restaurant operations efficiently.

Handling customer grievances, motivating the team and work along to obtain better results, to achieve set targets and minimize customer dissonance in the outlet.

My restaurant scored 96 % in yearly audit (highest in the history of the restaurant) for 2016 year.

Have been awarded Employee of the Month title in 2016 at JW Marriott Hotel.

Have been personal butler to the prime minister of Bangladesh ( SHEIKH HASEENA) in Indian Parliament.

STRENGHTS:

Sincerity

Multitasking

Patience

Tenacious

Delegant

Smartworker

PERSONAL INFORMATION:

Father’s Name: Mr. A.K SAH

Nationality: Indian

Languages Known: Hindi and English.

(SHUBHAM SAH)

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