Customer Care Service
Resume:
Personal Details
Name and Surname
Thobile Winnie Sithole
Date of Birth
Gender
Female
Nationality
South African
E-mail Address
adnctl@r.postjobfree.com
Marital Status
Single
Cell Number
Driver’s License
Code B
Criminal Record
None
Formal Education
Date
Institution
Qualification Graded
2010
Emndeni Secondary School
Matric Exemption (Grade 12)
2012
Cautious College
Contact Centre Certificate
2018
University of South Africa
High Certificate in Law
Skills and Competencies
Computer Literacy
Working knowledge of Microsoft office suites word, Excel and Power Point
Customer Care skills
Excellent verbal and written communication skills.
Ability to be discreet while working with confidential information.
Experience of working in a customer service orientated environment.
Customer Management and Call Handling skills
Strong attention to detail, excellent listening ability and questioning techniques
Conflict Management skills
Customer Centric Skills and Call handling Skills
Knowledge of policies and procedures of Systems applicable to Call Centre
and Customer services environment
Personal Details
I am a motivated young lady who is focused and always willing to do my best. I will assist anyone in any situation. I enjoy working with people and can easily lead a discussion. I am hardworking and diligent, strong–willed and will stand firm in my beliefs and values.
My philosophy in life is and has always been to give superlative service. I am an excellent team player and deem myself to be very enthusiastic and have the willingness to learn something new at all time. I am a loyal and dedicated person. I have the eagerness in me to always be the best at whatever obstacles I am faced with. I do not take things personally as I believe that with new ideas there is always greater and better solutions.
Employment History and Experience
Organization
African Bank
Description
The bank aims to give excellent customer service at it believes that its customers are important and the service it provides reflects the way it feels about achieving an going
beyond customer expectations.
Period
2014 - 2017
Role
Customer Services Consultant
Rationale
Retrenched
Job Experience and duties:
Negotiate payments arrangement with the clients within set mandates and collecting on accounts that are in default where there has been no Payments or recoveries in the last 30 to 120 days
Advising debtors of the possible consequences of non-payment and Implement and maintain the company’s credit policy.
Capturing client’s information on the system and updating banking and repayment details.
Resolving all client related issues according to ABIL's Client Query Resolution Procedures within set turnaround times and keep clients informed.
Explain compliance requirements to clients and maintain good, friendly and professional relationships.
Sell, promote and Market the Banks Products and ensure that retention of clients, acquisition of new clients, re- activation of dormant clients and achieving of Sales targets is achieved
Employment History and Experience (Current)
Organization
Bidvest Car Rentals
Description
As a global leader and one of the most respected companies in vehicle logistics. Bidvest is uniquely positioned to meet the
needs of its clients.
Period
9th of April 2019 – 30th September 2020
Role
Administrator
Reason for leaving
Retrenched due to Covid 19 pandemic
Job Experience and Duties
Selling Tracking unit inbound and outbound
Customer care, assisting clients with queries. Cancelling and retentions CAMS.
Allocating tasks to staff
Ensuring the performance of the staff if of high standards
Reporting to management
Organizing holidays and training
Discussing and resolving problems
Carrying out performance reviews
References
African Bank
Name: Lwazi Kubeka Cell: 082*******
Bidvest Car Rentals
Name: Joseph Tshabalala Cell:079*******
Contact this candidate