Restaurant Staff Personal Shopper
Resume:
Crystal Garcia
Customer service
Winston-Salem, NC 27127
adn5um@r.postjobfree.com
Dedicated with excellent customer service representation skills to maintain customer satisfaction and contribute to company success. Bilingual in English & Spanish. Team player. Authorized to work in the US for any employer
Work Experience
Online Grocery Pickup
Walmart - Kernersville, NC
June 2020 to July 2021
Experienced customer service associate with experience going back to February 2019. Provided excellent service and attention to customers when face-to-face or through the phone conversations. Improved customer satisfaction by bringing creative solutions. Worked closely with team members to deliver needed numbers for the store. Chose top quality items to fulfill over 120 orders a day in under the time limit given. Maximized hourly picking rate by being an efficient personal shopper. Suggested the best alternative substitute for customer. Organized as many deliveries per hour by smoothly preparing individual customers orders. Completed pick up and shopping orders for customers across Kernersville, NC. Often switched to cashier, handling money and making sure customers leave Walmart satisfied and stocker making sure the store is fulfilled with all customer’s shopping needs. Hostess/Busser
El Maguey Mexican Restaurant - Walkertown, NC
November 2019 to March 2020
Monitored dining room guest flow to maximize table usage and minimize guest wait times. Escorted guests to their table. Prepared table for customer usage, including rearranging seatings to fulfill the parties size,requests, needs and wants. Answered phone calls, booked reservations, and resolved customer issues. Often switched roles to busser during time of need. Greeted newly seated guests and brought chips and salsa to their table. Cleaned up spills, chairs, wiped down, swept, cleaned dining area after meals. Completed end of shift cleaning duties. Hostess
Frida'S Mexican Restaurant - Kernersville, NC
July 2019 to November 2019
Greeted hundreds of guests everyday at door and escorted them to their tables. Organized and scheduled reservations for customers daily over the phone. Offered up-sale to every customer’s to go order with new drinks or plates over the phone, which contributed to bringing higher sales to the restaurant daily. Provided excellent customer service and fostered warm relationships with regular customers. Practiced communication with customers and restaurant staff to guarantee a safe and kind space. Made it a priority for guests to leave happy.
Crew Member
Sonic Drive-In - Kernersville, NC
February 2019 to July 2019
Recorded customers orders and repeated back with a clear and friendly voice. Cleaned food areas as well as order taking areas. Trained to take care of customers wants professionally. Took the necessary steps to fulfill the customers wants and needs and efficiently resolve food or service issues. Managed the cashier and was able to be handle pressure especially at busy times. Memorizes the menu as well as greetings. Kept a well and organized appearance and personal hygiene. Followed all practices and rules. Played as a team player amongst others and worked as a team member. Education
Associate's degree in Nursing
Guilford Technical Community College - Jamestown, NC August 2020 to Present
High school diploma
East Forsyth High School - Kernersville, NC
August 2017 to June 2020
Skills
• Busser
• Cash Handling
• Host/Hostess
• Serving Experience
• Spanish
• Customer service
• Customer support
• Public speaking
• English
• Nursing
Languages
• English - Expert
• Spanish - Fluent
Awards
Honors List
May 2021
Completed honors list all through high school as well as entire first year of college at GTCC.
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