Service Supervisor Food

SMAHANE OUKKASSI

**** – ** Ave, ST Paul, AB T*A *A3, CANADA

Home: 780-***-****- admzor@r.postjobfree.com

Professional Summary

Knowledgeable Food Service Supervisor able to keep teams working in a smooth and efficient manner. Proficient in team leadership, schedule management and inventory coordination. Seeking a new role with a growing team.

Skills

Team leadership

Excellent customer service skills

Goal-oriented

Adaptive and creative

Employee relations

Positive attitude

Time Management

Commercial production

French baking techniques

Highly organized

World cuisine knowledge

Work History

01/03/2021 to current : SUPERVISOR FOOD SERVICE– WRAP N ROLL RESTAURANT ST PAUL AB.

Oversee all front and back of the house restaurant operations

Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

Maintain quality control for all food served

Analyze staff evaluations and feedback to improve the customer’s experience

Project future needs for goods, kitchen supplies, and cleaning products; order accordingly

Oversee health code compliance and sanitation standards

Seek ways to cut waste and decrease operational costs

Generate weekly, monthly, and annual reports

Train new employees and provide ongoing training for all staff

28/11/2018 to 28/08/2020 : SUPERVISOR FOOD SERVICE – TIM HORTONS ST PAUL AB.

Checking quality, solving customer complaints, maintaining stocks, monitoring food preparation, scheduling shifts, training and motivating staff, and making sure safety guidelines are followed.

07/2014 to 10/2018

: TRAINER FOOD SERVICE- OFPPT – KENITRA/MOROCCO.

Supervised and trained a body of 60 students

Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with OFPPT standards of education

Tested students on the materials that were presented in workshops and classes

Assisted and monitored the preparation of food items, bakery and pastry

Monitored food quality and service levels to maximize kitchen and catering performance

Maintained health and food safety standards at all stages, from storage through delivery

Established and managed team schedules and shift assignments

Ordered new supplies and food to maintain service levels

07/2010 to 07/2014

: EMPLOYEE BAKERY/PASTRY MARJANE HYPERMARCHE– MOROCCO

Prepared a variety of food items, pastry and baked goods

Supervised and trained a staff of cooks, pastry and bakers

Monitored food quality and service levels to maximize kitchen and dining area performance

Established and managed team schedules and shift assignments

Established and followed up on training schedules and courses

Ordered new supplies and food to maintain service levels

Ensured proper rotation and storage of food items

10/2009 to 05/2012

: TRAINER FOOD SERVICE - EMSET COLLEGE, MOROCCO.

Supervised and trained students looking to gain a diploma in pastry and bakery

Monitored each students progress and counseled on techniques used in the preparation and presentation of food items

Prepared different types of pastries and baked goods

Ordered new supplies and food to maintain service levels

Monitored food quality and service levels to maximize learning outcomes

Maintained health and food safety standards at all stages, and taught this to the students

Maintained high standards of cleanliness and sanitation

07/2008 to 06/2010

: BAKERY/PASTRY MAKER –MARHABA SHOP – MOROCCO.

Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads

Mass production of pastries, cakes, breads and other desserts each day

Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.

Routinely cleaned and maintained kitchen equipment and oven

Complied with all health and safety codes

Determined quantity of product to prep for next day's operation by maintaining detailed production schedule

Replenished and rotated food items, following correct food cooling and storage procedures.

Education

2008

TECHNICIAN - OFPPT - MOROCCO

2006 UNIVERSITY CADI AYAD – MOROCCO

2004 HIGH SCHOL HASSAN 2-MOROCCO

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