Finance Officer Support Representative

Md Wasif Uddin Sarker

*** ** *** **, *******, AB T2E 2B2 . 226-***-**** . *******@********.**

PROFILE OF SKILLS

• Expertise in customer query handling and request ensuring quality customer service at earliest possible time

• Proficient in Microsoft Word, Power Point, Excel including experience in pivot table

• Experienced supporting and resolving problem of business-to-business clients

• Academic knowledge in banking management, budgeting, branding and international strategic management, human resource management and organizational behaviour

• 2+ years of professional experience in customer service, accounting and finance, and warehouse management

• Possess knowledge and working experience in warehouse, automotive and start-up company environment.

• Experience in analyzing data in Excel, Google Spreadsheet and familiar with different analytical tools such as SPSS, QuickBooks, SAGE and understanding of ERP.

• Proven skills of identifying potential clients and generating leads accordingly in global environment.

• Experienced in working in Bangladesh’s top 3 start-ups and passionate about working in a start-up environment.

EDUCATION

Master of Management, International Accounting & Finance December 2019 Odette School of Business, University of Windsor, Windsor, ON Masters of Business Administration, Finance December 2016 American International University Bangladesh, Dhaka, Bangladesh Bachelor of Business Administration, Accounting and Finance December 2014 American International University Bangladesh, Dhaka, Bangladesh RELATED WORK EXPERIENCE

Bookkeeping Clerk March 2021 – Present

Advantage Communication Inc., Charlottetown, Prince Edward Island

• Reviewing, processing, and inputting vendor invoices.

• Reconciling vendor accounts and travel/expense claims

• Reviewing, processing, and inputting intercompany transactions, providing support and reporting to the individual companies

• Accurately and timely processing bi-weekly payroll for various locations.

• Responding to enquiries from employees in reference to payroll.

• Maintaining confidentiality at all times and performing prompt services to employees.

• Preparing various reports related to payroll and Providing reporting as requested.

• Maintaining a filing system and Erranding as required.

• Assisting in year-end review.

Accounts Officer August 2016 – March 2017

Jeans Manufacturing Company Limited, Dhaka, Bangladesh

● Managed banking activities such as cheque withdrawals and deposits

● Distributed salaries to factory workers and employees every month

● Maintained corporate credit card system

● Presented annual report to Managing Director and Director with team

● Received payment by cash, cheques, and generated vendor payments.

● Checked daily cash accounts and Handled all the cash transactions Md Wasif Uddin Sarker, 226-***-**** Page 2 of 3

● Analyzing, evaluating and updating individual part and product costs.

● Assisting with the evaluation and maintenance of certain bills of material and manufacturing.

● Performing work order/job costing variance analysis.

● Assisting with direct and indirect labour efficiency analysis.

● Comparing received goods to invoiced and entering related accounts payable invoices.

● Processing and posting electronic daily cash and credit deposits as required.

● Creating and posting recurring and non-recurring journal entries.

● Assisting with budget modeling and dashboarding.

● Assisting in the creation of new financial statement reports. Accounts and Finance Officer March 2014 – August 2016 Pritom Graphics and Printing, Dhaka, Bangladesh

● Processed transactions efficiently and accurately in a timely manner, ensuring all cut-off timelines are met utilizing a variety of applications and systems;

● Maintained accurate records and ensure integrity of data;

● Prepared monthly reporting and analysis related to all transaction activity; and

● Prepared commercial invoices, delivery challan, truck receipts and carton packing list and forwarded to export team for further proceeding

● Collected due/overdue payments ensuring that collection target was met

● Maintained corporate credit card system

WORK EXPERIENCE

Technical Support Representative October 2020 – February 2021 Advantage communication Inc., Charlottetown, Prince Edward Island

● Developed an in-depth and comprehensive knowledge of all products

● Responded to the customers with the technical information related to the site

● Identified customer’s needs and suggest them with the proper solution

● Provided world class customer service and ensure retention through listening, understanding and responding to customer customer concerns and questions

● Took appropriate action to resolve all concerns in a timely manner and to the full satisfaction of the customer

● Accepted and incorporated constructive feedback to improve overall performance Merchandiser November 2019 – Present

Coca-Cola Canada Bottling Limited, Windsor, ON

● Maintaining and replenishing products in store racks, shelves, displays, and coolers by transporting product between storage room to front-of-store with manual or powered equipment (pallet jack, hand-truck) ensuring Right Execution Daily meeting company standards for product display

● Building, changing and removing product displays; maintaining product signage; cleaning product space and securing damaged or defective product

● Managing backroom by organizing stock (product); identifying, monitoring, and reporting inventory levels; evaluating and processing damaged product; re-packing product; organizing backroom materials (i.e., pallets, product shells etc.); completing any required paperwork

● Following all Company and Store policies regarding backroom, display floor, replenishment, equipment, and safety

● Acting as an Ambassador by providing customer service to Consumers and store personnel by answering questions, locating product, and providing assistance as needed Package Delivery Driver May 2020 – October 2020

UPS, Canada

● Made deliveries as quickly and efficiently as possible

● Communicated with customers directly and prove service

● Operated the vehicle in a safe and responsible manner at all times

● Followed company identification standards

Md Wasif Uddin Sarker, 226-***-**** Page 3 of 3

● Assisted with loading and unloading the truck

● Keep logs up to date and ensuring valid information is recorded Customer Service Representative September 2018 – October 2019 KFC, Windsor, ON

● Took orders, inputted selections into restaurant POS system and sold promoting special offers and dealt face to face and over the phone

● Monitored delivery process by tracking picking and receiving operation and resolving operational issues.

● Served products to the customer on time!

● Maintained a fast speed of service, especially during rush times

● Verified fund acceptance from customers and counted tills at shift end

● Maintained a clean working station before, during, after each shift Residence desk staff August 2018 – September 2018

University of Windsor, Windsor, ON

● Maintained a safe and clean working environment throughout the shift as well as assisted in the closing and cleaning duties

● Documented shift activities

● Experience with ResLife software to check in students, access account information

● Responded to all student inquiries thoroughly and professionally VOLUNTEER EXPERIENCE

Director of Events January 2017 – Present

Bangladesh Windsor Student Association (BWSA), University of Windsor

● Organizing the events properly

● Ensuring smooth operation of the events

● Helping in event budgeting

● Assisting in event marketing

● Delegating duties and responsibilities to Cultural event and sports event and career event directors separately

● Maintaining constant communication with the reporting line Mentor September 2018 – September 2019

Master of Management Society, Odette School of Business, University of Windsor, Windsor, ON

● Optimizing the experience of international students at the university by supporting the successful transition through active student engagement.

● Organizing and leading meetings and events to address the needs of their mentees.

● Effectively communicate and empathise with people from diverse backgrounds.

● Meet one-on-one with mentees in a timely manner.

● Sharing knowledge about Canadian culture and experience as an international student to actively engage in cross-cultural dialogue to learn more about other cultures

● Report issues and problems faced by mentees.

Volunteer May 2017 – December 2017

Centre for English Language Development, University of Windsor, Windsor, ON

● Worked as an ambassador of social events

● Planned, managed and announced students attending special events

● Participated in social networking activities

REFERENCES

Available upon Request

Contact this candidate