Crew Member Service Representative

Nyla Walker

Work Experience:

Co-Owner- MKNJ cosmetics

(Oct 2016- Current)

Informed customers of current promotions, events and services, booking appointments for scheduled events

Delivered personalized customer service, finalized sales, and maintained website

appearance

Inspired beauty and confidence to help customers embrace individual styles

Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers

Encouraged customers to try new products through personal recommendations

Responded to customer inquiries and delivered appropriate information after carefully researching issues

Delivered empathy and persuasive negotiation talents to promote memorable customer experience

Customer Service Representative- TMobile

(Sep 2020- Dec 2020)

Handle large number of inbound calls with customer inquiries

Troubleshooting issues in a calm manner

Remaining educated on internal practices and the mobile market

Offering top tier customer service

Scheduling email and phone follow ups to ensure effective results and a positive experience

Crew Member- AMC Theaters

(Aug 2017- Jan 2020)

Resolved customer concerns and relayed relevant information to supervisors.

Received food orders from individuals and explained offerings.

Carried trays of food to and from workstations, stove and refrigerator in accordance with

safety standards

Maximized customer satisfaction by quickly addressing and resolving complaints with food or service

Kept customer and food preparation areas clean and well-organized for maximum

efficiency

Utilized approved food recipes and production standards to monitor quality, serving

temperatures and standard portion control

Entered orders into computer system to send order details to kitchen, mentioning

customers' special requests and food allergies in person

Stored food in designated areas following wrapping, dating, food safety and rotation

procedures

Organized food items in carry-out packages

Took orders, prepared foods, and processed payments

Accepted transaction payments, making change for cash payments and processing credit

cards, debit cards and gift cards

Education:

High School Diploma- Fern Ridge High School

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