Service Manager Customer

Flora J. Barnes

**** **** ***** *** ******* TN

Phone: 901-***-****

E-mail: admmvk@r.postjobfree.com

Objectives

Seeking a position in Accounting, Customer Service, Quality Assurance, Research, and Planning

Relevant Skills

Ability to develop ideas-Advise, answer questions-Conflict management skills-Work with computers-Conduct research, Evaluate, and Interpret results-Computer information literacy skills-Lead and coordinate-Organize-Make decisions-Gather information –Write and instruct-Market ideas. Advanced skills with the Microsoft Suite of product including Project 2002, Excel, Words, Access 2000, advanced skills in Planning Methodology.

Key Qualifications

Energetic, accomplished professional with over 25 years of customer relation, customer service experience. Fortitude for effective team management, strong organization techniques, excellent written and oral communication skills. Exceptional multi-tasking capabilities with effective tie management techniques.

Experience

Credit Counselor (2011 –Current) Memhis, Light, Gas & Water

(220 S. Main St Memphis, TN)

Account analysis, credit issues, billing, credit arrangement, researching, and liaison for internal and external customers.

Customer Service Representative (2010-2011) Accredo Specialty Pharmacy

Century Blvd)

Scheduling, billing, Account Receivable, Pharmacy Benefit Quotes

Customer Service Manager 1980-2008) Memphis, Light, Gas & Water

220 S. Main St Memphis, TN)

Supervised staff of 110 service advisors to support a growing customer base with demanding needs in a three service utility company. Trained, coached, developed training material for a culturally diverse work force. Handled account analysis, credit issues, billing, credit arrangements, researching. Liaison for internal and external customers. Scheduling, timekeeping and staffing of a call center.

Education

B.A. Political Science and Public Administration, Paralegal Studies (1989) University of Memphis, Memphis, TN

Urban and Regional Planning (Graduate Studies) University of Memphis, Memphis, TN

Accounting (Graduate Studies) Capella University Minneapolis MN

Contact this candidate