Human Resources Professional

JENNY ROBAYO

admk5f@r.postjobfree.com / 215-***-**** / 143 Mulberry Dr, Malvern, Pennsylvania

PROFESSIONAL SUMMARY

Enthusiastic professional with more than 12 years of experience in Human Resource Consulting in the Latin America Market with a focus on analyzing trends and practices of compensation and benefits. Proven experience designing programs and processes for corporate clients that enhance their employee value proposition as part of a corporate retention and attraction strategy. Demonstrated experience in creating communication plans and procedure manuals to improve employees’ understanding of the human resources strategy. Proven skills in providing administrative and logistical support to human resources teams during annual enrollment of benefit plans (including advising employees about their benefits and total compensation, helping them to make decisions); On-boarding/Off-boarding process, as well as negotiation with vendors to ensure balance between competitive coverage/portfolio and favorable costs. Proven experience in the administration of human resources systems (ERP, survey tools) and management reports.

SKILLS

Bilingual (Spanish/English)

Leadership -organizational behavior

Problem solving

Teamwork oriented

Multitask and fast learner

Customer service

Employment law

Benefits Administration

Project Management

Consultant experience

Orientation & Onboarding

Computer technology: Power point, excel, word, social media, Sales force, ERP, zoom, MS teams

WORK EXPERIENCE

ACLAMO Family Centers – Non-profit organization August 2020 – Present

Contact tracer/ Case investigator

Interviewed people by phone who have been exposed to COVID 19 and provide them information on precautions they need to follow.

Investigated assigned cases. Getting relevant information following HIPPA protocols.

Built a plan for people who tested positive for COVID19 in order to support self-quarantine

Submitted information in a management tool on findings and summary of interviews.

Created material (benchmark) as a guide to understand vaccination: process, benefits and characteristic of each vaccine available.

Supported on-boarding process for new contact tracers. (Mock interviews, mentoring, what if, training and development)

The Malvern School 2019 – 2020

Assistant teacher

Supported lead teacher on preparing daily written reports sent to parents.

Provided feedback 101 to parents on children goals and recommendations.

Created daily Spanish activities for students to promote bilingualism

Marsh– Subsidiary of Marsh & McLennan companies 2013 -2017

Employee benefits assistant manager

Worked with Human Resource staff creating attractive benefits packages, based on practices, trends, diversity and industry.

Coordinated resources to offer administrative support in benefits management (processes, billing, claims, payroll reports)

Advised employees all levels in decision making process regarding benefits, total compensation. Customer service solving issues, complains, questions and claims

Negotiated employee benefits with vendors to have win to win, aligning with customers budget

Mercer - Subsidiary of Marsh & McLennan companies 2003 -2013

Human resources consultant

Designed innovative and creative flexible benefit plans as part of the retention/attraction strategy for customers of different industries.

Generated benchmarking reports based on customer needs

Developed benefits proposals adapted to the needs of customers with cost analysis, risk mitigation and expense projection

Designed and conducted employee surveys (satisfaction, compensation), focus groups, as well as presentation of findings for executive management with conclusions and action plans.

Created communication strategy in order to improve employees’ understanding of their benefits and total compensation. Designed procedure manuals, policies and Handbooks.

Led annual benefit enrollment

Provided continue administrative support to human resource staff regarding benefits. Guided on-boarding and training for new hires. Supported off-boarding process

Maintained and management of database through ERP systems. Generated customized reports for payroll, financial and placement departments

EDUCATION

Human Resource Management at Villanova University. April 2021

Master of Business Administration (MBA) at Universidad Tecnológico de Monterrey (MX)

December 2017 MBA online focused on international business and leadership.

Bachelor’s degree in Business Administration at Universidad Cooperativa de Colombia, Bogotá, December 2002

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