General Manager and Sports Trader

CHRISTOPHER UTTARO

Rochester, NY ***** 585-***-**** admgp1@r.postjobfree.com

Professional Summary

Entrepreneurial Trader with outstanding knowledge Sports and training in modern persuasion techniques. Fantastic negotiator with success at working efficiently under pressure. Adept at decision making and accurate forecasts.

1st person to change futures lines form say 19/4 to +250 (example) so customers would understand odds better

1st to use College Baseball.PBA Bowling,WWE, Minor League Baseball to name a few Successful Head Trader with 17 years of comprehensive experience managing negotiation and execution of investment trades on multiple exchanges, including commodities, stocks and fixed income. In-depth knowledge of trading strategies and systems, commodity risks and sports algorithms.

People-oriented and versatile professional committed to implementing strategies to guarantee day-to-day and long-term objectives are met. Goal-oriented Trader with 17 years of Sports Book experience. critical thinker with decisive approach. Leverages big-picture perspective to coordinate financial strategy.

Accomplishments

Resolved product issue through consumer testing.

Skills

Licensed in the state of Indiana and Michigan, so getting a state license is no problem

I do a daily radio show to promote the

Sportsbook,

Sports Betting University where I teach new

customers how to wager and understand

gambling lingo

Kiosk how to set it up to fixing it when down

Explain to customers how Kiosk works and get

there bets in

Tellers were trained how to take a bet, make

customer feel at home and be totally

professional

English fluency

Risk limit determination

Work History

Sports Trader 01/2021 to 02/2021

Bet MGM – Jersey City, NJ

Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions. Assessed hourly market conditions to look for hedge and arbitrage opportunities. Delivered expert analysis of market conditions by gathering key data, analyzing trends, creating reports and offering comprehensive evaluations. Help Create NBA and NFL props using swish

SportsBook General Manager 08/2020 to 01/2021

Odawa Casino – Petoskey, MI

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Supported regulatory compliance by overseeing all audits to verify protocol adherence. Developed effective business plans to align strategic decisions with long-term objectives. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

Designed modern employee recognition program which boosted productivity and improved morale.

Hired and trained all new employees while also demonstrating the best methods for servicing clients and guests.

Responded to customer requests via telephone and email and effectively answered questions and inquiries.

Performed initial client assessment and analysis to begin research process. Developed new process for employee evaluation which resulted in marked performance improvements.

Oversaw the day-to-day operations of a brand new, sportsbook with 2 employees. Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.

Answered average of 10+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information. Sportsbook Supervisor 08/2019 to 01/2020

Winners Circle OTB – New Haven, IN

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.

Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.

Helped foster culture of customer centrality by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success Identified individual employee's unique work styles and adapted management methods. Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.

Interviewed, hired and trained new employees for Writers position. Handled customer complaints, resolved issues and adjusted policies to meet changing needs. Customer Service was #1 as Customers came 1st

Title 31 was followed by Indiana Laws

Trained newly hired employees on Kiosk and Sport Tellers machines and created training manual for the Sportsbook Tellers to use as reference guide. Assisted in all areas of manufacturing, safety, inventory control and process implementation. Solved

Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 50%.

Drafted and observed workforce allotment for operations Addressed employee and production issues head-on to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules. Processed personnel paperwork and planned schedules to ensure top efficiency. Developed

Researched

Supervised equipment upgrades and modifications.

Monitored

Consulted

Prepared

Trained

Genera Manager and Sports Trader 02/2002 to 05/2019 The Greek.com – Montego Bay Jamaica

Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions. Created Props and Futures, that were copied by every Offshore Book, we held over 8% Trained Tellers on American Sports

Delivered expert analysis of market conditions by gathering key data, analyzing trends, creating reports and offering comprehensive evaluations. Assessed hourly market conditions to look for hedge and arbitrage opportunities. Did Tellers schedules

We developed new betting options per American Sports Handled Customers Complaints

We set the bar high so everybook was forced to copy our numbers Education

Monroe Community College - Rochester, NY

High School Diploma 06/1979

Brighton High School - Rochester, NY

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