Front Desk Office

Serena Dexter

** ******* ***., *********** ** ***25

admgop@r.postjobfree.com / 978-***-**** / https://www.linkedin.com/in/serenadexter SUMMARY OF QUALIFICATIONS

● Reputation for communication skills and high quality customer service

● Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Outlook

● Proven skills in ideation, organization, strategy, detail orientation, and task oriented EDUCATION

Lasell University, Newton, MA May 2019

Bachelor of Science, double major in Entrepreneurship and Marketing College for Social Innovation, Boston, MA Jan. - May 2019 Fellow, Semester in the City Internship Program

RELATED EXPERIENCE

● Winwood Hospitality, Auditor Raleigh, NC July 2020 - Current

Managed accounts receivable for hotel’s direct bill, CC authorization forms, and third parties CC

Performed customer service and exceeded guest expectations measured by SALT surveys

Insured all accounts are balanced at the end of the month and cash deposits are monitored

Trained Front Desk Associates in hotel procedures, and OnQ & Sertifi systems

● Winwood Hospitality, Complex Sales Coordinator Raleigh, NC Jan. 2020 - Mar. 2020

Entered R&I block, FD group blocks/ house accounts/ rooming lists, and HHonors points for clients

Assisted with reservations received via email/calls sent directly from clients for sales managers

Responsible for understanding sales contracts in Delphi, room inventory, functional space capabilities

Managed accounting tasks for sales department including banquet checks, invoices, expenses, and outstanding balances

● Winwood Hospitality, Night Auditor/AM/ PM Shifts Raleigh, NC Jun. 2019 - Jan. 2020

Posted billing for banquet events and routed room and tax for group resumes for sales department

Created reservations in an effective and timely professional manner

Analyzed and corrected credit card disputes, and guest billing inquiries

Managed suite shop stocking, pricing list, inventory, and ordering; increased sales by ~ $600 consistently

● Ahold Delhaize, Front Office Supervisor Raleigh, NC May - Sept. 2019

Processed ~ $10,000 register transactions and provided customer service to 80 to 300 customers daily

Managed front end operations; scheduled Cashiers’ breaks, including minors

Maintained stores interior and exterior appearance throughout shift

Developed a guide for closing shift to aid in time efficiency and optimize productivity

Contact this candidate